Graham Matheny
Charleston
Summary
Dedicated professional with a strong customer service background. Proficient in conflict resolution and enhancing guest interactions, aiming to contribute to improved customer satisfaction and team performance.
Overview
3
3
years of professional experience
Work History
Shift Leader
Tropical Smoothie Café
Columbia
06.2023 - 08.2025
- Supervised daily operations and coordinated team performance during busy shifts to ensure smooth service.
- Resolved customer complaints swiftly and professionally to maintain satisfaction.
- Facilitated positive customer experiences through effective communication and prompt issue resolution.
- Trained new staff on menu items and service standards efficiently.
- Managed inventory levels and restocked supplies proactively to maintain operational readiness.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Assisted in the development and implementation of new operational procedures.
Server
Pink Bellies
Charleston
09.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took orders and ensured accurate delivery of food and beverages.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of dining area and tables.
- Supported team during busy shifts to enhance overall service flow.
- Greeted customers, answered questions, and recommended specials to increase profits.
Sales Associate
Farside Vintage
Charleston
02.2025 - Current
- Greeted customers while delivering exceptional service.
- Engaged customers to identify needs and improve shopping experiences.
- Assisted customers in locating products, addressing inquiries, and providing product recommendations.
- Upsold additional items based on customer interests and preferences.
- Resolved customer complaints professionally to maintain satisfaction.
- Trained new team members on cash register operations, stock procedures, and customer service standards.
- Supported promotional events by setting up displays and interacting with visitors.
- Developed promotional strategies to increase sales volume.
- Developed engaging content for multiple social media platforms.
Education
Hospitality And Tourism Management
College of Charleston
Charleston, South Carolina, SCSkills
- Customer service
- Team leadership
- Effective communication
- Conflict resolution
- Sales strategies
- Positive guest interactions
Timeline
Server
Pink Bellies
09.2025 - Current
Sales Associate
Farside Vintage
02.2025 - Current
Shift Leader
Tropical Smoothie Café
06.2023 - 08.2025
Hospitality And Tourism Management
College of Charleston