Grant Robertson
Fort Mill,SC
Summary
Hardworking individual with a proven record in emergency management and customer service, practiced across roles at Carowinds-Cedar Fair and other companies. Committed to doing the best possible work every day. Skilled and well trained in clear communication, emergency response planning, and excellent customer service.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Stocker and Greeter
Area 51 Fireworks
05.2024 - 08.2024
- Unloaded 1-2 trucks per day with crew, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Associate
24 Hour Moving Express
05.2024 - 08.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed renting moving vehicles and equipment from third parties.
- Loaded, disassembled, unloaded and put together furniture and other household items
Lifeguard Supervisor
Carowinds-Cedarfair
04.2023 - 08.2023
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Streamlined communication with management, reported incidents in real time, and suggesting improvements in policies or procedures.
- Managed inventory of essential lifesaving equipment daily, ensuring all tools were readily available during emergency situations.
- Scheduled, coordinated and conducted in-service training for up to 25 lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Maintained a clean and safe facility by conducting daily inspections and addressing maintenance issues promptly.
- Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks for up to 40 lifeguards per zone.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
Crew Member
Autobell Car Wash Inc
10.2021 - 04.2023
- Demonstrated strong multitasking abilities, handling up to 10 to 15 orders simultaneously without compromising quality or efficiency.
- Worked the drive-up cash register area and the post-wash cleaning area
- Collaborated with team members to finish jobs to customers satisfaction.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Lifeguard Trainer
Carowinds-Cedarfair
04.2021 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Improved response times by conducting thorough lifeguard drills and training sessions with groups of 20-30.
- Facilitate groups of around 30 newly hired guards on various attractions around the waterpark.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Education
Some College (No Degree) - Business Marketing
University of South Carolina
Columbia, SC 08.2023 - 05.2027
High School Diploma -
Nation Ford High School
Fort Mill, SC05.2023
Skills
- Clear Communication
- Customer Service
- Emergency Management
- Team Management
- Emergency Response Planning
- Teamwork and Collaboration
- Time Management
Timeline
Stocker and Greeter
Area 51 Fireworks
05.2024 - 08.2024
Associate
24 Hour Moving Express
05.2024 - 08.2024
Some College (No Degree) - Business Marketing
University of South Carolina
08.2023 - 05.2027
Lifeguard Supervisor
Carowinds-Cedarfair
04.2023 - 08.2023
Crew Member
Autobell Car Wash Inc
10.2021 - 04.2023
Lifeguard Trainer
Carowinds-Cedarfair
04.2021 - 09.2022
High School Diploma -
Nation Ford High School
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