Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grayling sligh

GREENVILLE

Summary

Dynamic business owner with a proven track record at 1st Car & Bike, excelling in customer relations and small business operations. Successfully increased customer satisfaction and sales revenue through innovative strategies and strong relationship building. Skilled in verbal communication and project management, leading teams to achieve exceptional results.

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Overview

22
22
years of professional experience

Work History

Owner

1st Car & Bike
10.2015 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Sales Manager

Auto Max
01.2014 - 10.2015
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Sales /Head of Finance

Southern Star
04.2003 - 09.2014

Secure customer finance,establish relationship with lenders

Education

Bachelor of Science - Music Education History

Elizabeth City State University
Elizabeth City, NC
06-1981

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Timeline

Owner

1st Car & Bike
10.2015 - Current

Sales Manager

Auto Max
01.2014 - 10.2015

Sales /Head of Finance

Southern Star
04.2003 - 09.2014

Bachelor of Science - Music Education History

Elizabeth City State University
Grayling sligh