Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gregary Fritsch

Fountain Inn

Summary

Dynamic and results-driven professional with extensive experience in the food service industry, notably as Head Chef at JPeters Bar & Grill. Proven track record in enhancing customer satisfaction through exceptional service and innovative menu development. Skilled in time management and safe food handling, fostering teamwork to achieve operational excellence.

Overview

14
14
years of professional experience

Work History

Crew Member

McDonalds Whitt, Inc
04.2021 - Current
  • Provided exceptional customer service by efficiently processing orders and addressing inquiries.
  • Assisted in training new crew members on operational procedures and safety protocols.
  • Collaborated with team members to maintain a clean and organized work environment.
  • Executed food preparation tasks while adhering to health and safety standards.
  • Managed inventory levels, ensuring timely restocking of supplies to meet demand.
  • Monitored equipment performance, reporting issues promptly to maintain operational efficiency.

Head Chef

JPeters Bar&grill
02.2020 - 03.2021
  • Led kitchen operations, ensuring high-quality food preparation and presentation.
  • Developed seasonal menus aligned with customer preferences and market trends.
  • Managed inventory levels to minimize waste while maintaining ingredient quality.
  • Implemented food safety protocols, ensuring compliance with health regulations.
  • Streamlined kitchen processes, improving turnaround time for orders and customer satisfaction.
  • Collaborated with front-of-house staff to optimize service flow during peak hours.
  • Conducted regular staff evaluations, fostering a culture of continuous improvement in the team.
  • Introduced creative daily specials that became popular favorites among patrons, leading to repeat business growth over time.
  • Streamlined kitchen operations for increased efficiency through effective delegation and time management.
  • Contributed positively towards workplace morale through active participation in team meetings aimed at continuous improvement.
  • Collaborated closely with suppliers to source high-quality ingredients at competitive prices, optimizing profitability without sacrificing quality.
  • Increased customer satisfaction with well-executed dishes, maintaining consistent quality and presentation standards.
  • Conducted regular equipment maintenance checks for optimal functionality, prolonging the lifespan of essential tools.
  • Spearheaded special event menu planning, customizing offerings to cater to unique guest preferences or dietary requirements.
  • Enhanced overall dining experience by crafting innovative and visually appealing culinary creations.
  • Cultivated positive relationships with front-of-house staff to ensure seamless communication between the kitchen and dining room teams.
  • Established strong rapport with guests by addressing inquiries or concerns promptly; resulting in an enhanced reputation for exceptional customer service.
  • Mentored junior staff to strengthen their culinary skills, fostering a supportive learning environment.
  • Developed seasonal menus showcasing fresh ingredients, providing diners with diverse and enticing options.
  • Mastered a broad range of cooking techniques, demonstrating versatility and adaptability in meeting diverse customer needs.
  • Managed food preparation processes during high-volume periods while ensuring prompt service delivery without compromising dish quality or presentation standards.

Bay Attendant

Blue Beacon Truck Wash
05.2016 - 03.2021
  • Oversaw daily operations of bay area, ensuring efficient loading and unloading of cargo.
  • Trained new staff on safety protocols and operational procedures to enhance productivity.
  • Implemented process improvements that reduced turnaround time for vehicle servicing.
  • Monitored inventory levels and coordinated supply replenishment to maintain operational flow.
  • Collaborated with team members to optimize workflow and improve service delivery efficiency.
  • Conducted regular inspections of equipment to ensure compliance with safety standards.

Packer

Country Fresh
01.2014 - 03.2015
  • Operated packaging machinery to ensure efficient food packing processes.
  • Maintained quality control standards to guarantee product safety and compliance.
  • Collaborated with team members to streamline packing workflows and reduce delays.

Shift Manager

Jack in the Box
08.2011 - 01.2014
  • Led team to ensure smooth shift operations and customer satisfaction.
  • Mentored staff in service excellence and efficient workflow management.
  • Optimized scheduling to enhance productivity and minimize labor costs.
  • Implemented process improvements for inventory control and waste reduction.
  • Coordinated daily operations, ensuring compliance with health and safety standards.
  • Resolved customer complaints swiftly, enhancing guest experience and retention.
  • Trained new employees on operational procedures and company policies.
  • Collaborated with kitchen staff to maintain high-quality food preparation standards.
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Monitored employee food handling, safety and uniform requirements.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Cross-trained crew members on different duties to increase coverage.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
  • Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
  • Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
  • Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
  • Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
  • Checked and monitored inventory levels to reorder items.
  • Conducted regular performance evaluations for team members, providing constructive feedback and setting clear goals for improvement where needed.
  • Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
  • Managed the daily activities of up to 25 staff members, providing guidance and support while ensuring accountability for individual performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Communicated with health inspectors during inspections and resolved issues found.
  • Implemented new menu items successfully, coordinating with chefs and kitchen staff to ensure consistent quality and presentation.
  • Streamlined inventory management processes, reducing waste and lowering overall food costs for the restaurant.
  • Initiated customer loyalty program, rewarding repeat customers and boosting sales.
  • Streamlined closing procedures, reducing end-of-night tasks by half.
  • Addressed and resolved customer complaints, turning dissatisfied guests into repeat customers.
  • Negotiated with vendors for better pricing, lowering operational costs without compromising on quality.
  • Enhanced team morale and reduced turnover by implementing monthly staff recognition programs.
  • Coordinated with kitchen staff to streamline order preparation, enhancing food delivery speed.
  • Developed waste reduction program that significantly minimized food costs.
  • Monitored daily cash flow, ensuring accuracy in transactions and deposits.
  • Fostered culture of teamwork, leading by example and encouraging open communication.
  • Ensured compliance with health and safety regulations, maintaining record of zero violations.
  • Oversaw maintenance and repairs, keeping restaurant in top operational condition.
  • Conducted regular performance reviews, identifying areas for improvement and setting actionable goals.
  • Optimized seating arrangements during peak hours, maximizing available space and reducing wait times.
  • Implemented employee training programs, elevating overall service quality.
  • Improved team efficiency with new scheduling system, balancing staff needs with business demands.
  • Enhanced dining experience by overseeing ambiance, from music selection to lighting.
  • Increased customer satisfaction scores by training staff in conflict resolution and customer service excellence.
  • Collaborated with marketing team to promote special events, increasing foot traffic during off-peak hours.
  • Managed inventory levels to ensure optimal stock, avoiding both overstock and stockouts.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

Hillcrest Hill
Simpsonville, SC

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Problem-solving
  • Cleaning and sanitizing
  • Interactive communication skills
  • Safe food handling
  • Integrity and honesty
  • Safety awareness

Timeline

Crew Member

McDonalds Whitt, Inc
04.2021 - Current

Head Chef

JPeters Bar&grill
02.2020 - 03.2021

Bay Attendant

Blue Beacon Truck Wash
05.2016 - 03.2021

Packer

Country Fresh
01.2014 - 03.2015

Shift Manager

Jack in the Box
08.2011 - 01.2014

Hillcrest Hill

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Gregary Fritsch