Gregory Shelton
Walhalla
Summary
Adept at driving project success, I leveraged my expertise in construction management and subcontractor supervision at Custom Craftsman to enhance operational efficiency and quality control. My proactive leadership and exceptional problem-solving skills resulted in a 30% increase in customer satisfaction, showcasing my ability to meet stringent deadlines while ensuring workplace safety.
Overview
21
21
years of professional experience
Work History
Sub-contractor of Custom Craftsman Llc
Custom Craftsman
09.2019 - 11.2024
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Delivered high level of service to all customers and effectively resolved issues.
- Utilized well-developed carpentry skills to fix Item and Item in homes.
- Reviewed project specifications and requirements, developing comprehensive plans for execution and delivery.
- Managed on-site property inspections and worked to resolve issues.
- Mentored junior team members in best practices for construction management and leadership development skills.
- Developed comprehensive project reports for stakeholders, providing insights into progress and challenges.
- Conducted detailed site inspections to ensure work met or exceeded project specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Adapted to changing project scopes swiftly, minimizing delays and maintaining project momentum.
- Leveraged technology to enhance project management processes, increasing efficiency and reducing manual errors.
- Worked closely with general contractor on completion of punchlist tasks.
- Coordinated final walk-throughs of job site before signing off on completion.
- Supervised additional subcontractors and craftsmen.
- Implemented quality control measures, consistently delivering high-quality results within deadlines.
- Closely monitored inventory levels of tools and equipment needed on-site to reduce downtime due to shortages.
Owner\ Operator
Shelton's Masonry, Tile, & Remodeling
07.2003 - 05.2019
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Implemented sustainable practices, reducing environmental impact.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Equipment Operator & Underground Utilities Laborer
New Century Construction
06.2019 - 08.2019
- Operated advanced machinery to execute construction projects effectively.
- Enhanced workplace safety through strict adherence to operational procedures.
- Managed equipment maintenance for optimal performance.
- Enhanced productivity, operating machinery with precision and care.
- Assisted in site preparation to facilitate smooth operations.
- Utilized technical skills to operate various types of machinery.
- Enhanced project efficiency by coordinating with team members.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Drove vehicles to and from work sites and maintained clean driving record.
- Ensured compliance with safety and quality standards during equipment operation in varying environmental conditions.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.
- Graded earth and smoothed surfaces as part of projects or finish work.
- Continuously updated skills through participation in industry-related training programs and seminars.
- Supported site supervisors by providing timely feedback on machine performance, identifying areas for improvement or repair needs.
- Assisted with safe materials transport between work sites to reduce downtime.
- Enhanced project success, meticulously adhering to operational guidelines and standards for equipment use.
- Increased operational efficiency with meticulous planning of equipment deployment for various projects.
- Monitored fuel, oil and water levels of heavy equipment.
- Loaded and moved materials such as dirt and rocks based on specific job needs.
- Adhered to instructions from supervisors and engineers onsite.
- Operated compactors to compact soil, asphalt and other materials.
- Enhanced efficiency by following detailed instructions and completing tasks promptly.
- Loaded and unloaded materials from trucks, supporting timely project completion.
- Prepared site by setting up necessary equipment and tools for daily operations.
- Improved team productivity by quickly responding to instructions and adapting to changing work conditions.
- Assisted in assembling and disassembling scaffolding and temporary structures for construction projects.
- Assisted in mixing, pouring, and spreading materials such as concrete and asphalt.
- Contributed to maintaining a safe work environment by identifying potential hazards and reporting them promptly.
- Contributed to project success by maintaining focus and dedication to assigned tasks.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Managed safe and efficient use of tools and equipment on construction sites.
- Followed instructions and safety protocols while operating machinery and equipment.
- Provided labor support to carpenters, masons and other skilled trades.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Education
Diploma - General Studies
Walhalla High School
Walhalla, SC06.1996
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Safety compliance
- Worksite safety
- Residential construction
- Project management
- Painting and finishing
- Schedule management
- Scheduling and planning
- Construction estimating
- Drywalling
- Quality control
- Drywall installation
- Subcontractor relations
- Concrete work
- Project Support
- Subcontractor supervision
- Commercial construction experience
- Project oversight
- Equipment installation
- Operations oversight
- Construction management
- Project estimation and bidding
- Equipment Repair
- Blueprints
- Subcontractor oversight
- Blueprint interpretation
- Supply management
- Materials procurement
- Cost control
- Site safety management
- Budget management
- Staff management
- Contract management
- Conflict resolution
- Decision-making
- Plumbing
- Production planning
- HVAC systems
- Plumbing expertise
- Project scope assessment
- Budget administration
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Stakeholder engagement
- Client relations
- Safety
- Task delegation
- Strategic planning
- Industry regulations knowledge
- Performance management
- Equipment management
- Legal compliance
- Cost estimation
- Workforce management
- Construction methods
- Contract negotiation
- Electrical
- Vendor negotiation
- Permit acquisition
- Building codes compliance
- Material and equipment procurement
- Building codes and regulations
- Power and hand tool operation
- Demolition techniques
- Financial planning
- Superb management skills
- Contract bidding
- Residential construction specialist
- Job bidding
- Construction quality standards
- Troubleshooting and diagnosis
- Site supervision
- Proactive leadership
- Task prioritization
- Critical thinking
- Customer support
- Client communication
- Invoicing and billing
- Client management
- Proposal management
Timeline
Sub-contractor of Custom Craftsman Llc
Custom Craftsman
09.2019 - 11.2024
Equipment Operator & Underground Utilities Laborer
New Century Construction
06.2019 - 08.2019
Owner\ Operator
Shelton's Masonry, Tile, & Remodeling
07.2003 - 05.2019
Diploma - General Studies
Walhalla High School
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