Gretchen A Tobler
Graniteville
Summary
High-energy, friendly corporate trainer bringing several years of experience and solid history of achievement in teaching, motivating and coaching employees to make lasting, positive impact on business operations.
Overview
32
32
years of professional experience
Work History
Corporate Trainer
Variety Wholesalers
Atlanta
12.2022 - Current
- Collaborated with team leaders to identify training needs and gaps.
- Provided post-training follow-up support such as answering questions or providing additional resources.
- Provided individual coaching sessions for employees who needed additional support with their job duties.
- Implemented effective onboarding processes for new hires into the organization.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
- Trained new managers on store procedures, policies, and customer service, promoting outstanding customer service.
Store Manager
The Men's Wearhouse
Atlanta
03.1993 - 12.2022
- Managed daily store operations and ensured excellent customer service.
- Trained and supervised staff to enhance sales techniques and product knowledge.
- Organized merchandise displays to attract customers and promote sales.
- Monitored inventory levels and placed orders to maintain stock availability.
- Implemented store policies and procedures to improve operational efficiency.
- Conducted regular team meetings to discuss goals and provide feedback.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Exceeded team goals
Education
Some College (No Degree) - Criminal Justice
Savannah State University
Savannah, GASkills
- Employee training and onboarding
- Customer service coaching
- Team leadership and development
Timeline
Corporate Trainer
Variety Wholesalers
12.2022 - Current
Store Manager
The Men's Wearhouse
03.1993 - 12.2022
Some College (No Degree) - Criminal Justice
Savannah State University
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