Gwen Shepard
Chapin
Summary
Seasoned professional who excels in project management and establishing excellent working relationships with clients and co-workers. Adept at cultivating productive client relationships through positive rapport, tailored solutions, and client engagement.
Overview
24
24
years of professional experience
Work History
Account Executive
Medusind, Inc.
10.2020 - 03.2025
- Monitored and analyzed revenue cycle process, including charge capture, coding, claims submission, payment posting, denial management, and accounts receivable follow-up to ensure any potential issues were proactively addressed and A/R goals were met.
- Created customized reports to provide clients with valuable data and analysis related to the revenue cycle.
- Collaborated with managers to provide client feedback and recommend operational changes to meet expectations and trends.
- Met with clients to discuss and ascertain needs and tailor solutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Director of Customer Success
AMCOL Systems Inc.
01.2018 - 01.2020
- Established and built strong working relationships with executive team, work teams and clients to ensure the successful delivery of services.
- Participated in client meetings to provide insight to the onboarding process and develop the client relationship with in-house staff.
- Developed and executed detailed project plans, tailored to each new client.
- Lead conference calls and internal meetings to address questions, issues and build rapport.
- Leveraged industry, compliance and operations knowledge to provide high-level consultative value
- Maintained client relationships following the onboarding process and served as point of escalation on behalf of client to ensure satisfaction.
Director of Provider Services
AMCOL Systems Inc.
04.2014 - 01.2018
- Interviewed, supervised and trained customer service team members to provide exceptional service and satisfaction.
- Successfully led key projects which resulted in client satisfaction.
- Demonstrated industry and company expertise on services and processes, enabling optimum service to clients.
- Collaborated with sales, finance and operations departments to influence critical business growth outcomes.
- Recommended process changes to meet clients needs.
- Partnered with sales representatives to build company and client rapport.
Sales Administration Manager
AMCOL Systems Inc.
07.2009 - 03.2014
- Managed on-boarding process for new clients, working directly with sales, clients and all levels of management
- Created proposals and presentations for sales, customer relations, and management purposes.
- Interfaced with various departments, on behalf of sales team and clients.
- Assisted Sales Director with monitoring activity for sales team.
Client Services Manager
AMCOL Systems Inc.
09.2005 - 06.2009
Sales Assistant
AMCOL Systems Inc.
01.2004 - 09.2005
Client Service Representative
AMCOL Systems Inc.
01.2002 - 01.2004
Receptionist
AMCOL Systems Inc.
07.2001 - 01.2002
Education
Midlands Technical College
West Columbia, SCSkills
- Ability to liaise with other team members to obtain technical support and knowledge, demonstrating the ability to organize and prioritize workload
- Highly flexible in communication style and cultural awareness
- Strong ability to prioritize and manage multiple projects simultaneously
- Strong ability to influence internal and external key decision makers
- Ability to thrive in fast paced environment and learn quickly
Education and Training
other
Timeline
Account Executive
Medusind, Inc.
10.2020 - 03.2025
Director of Customer Success
AMCOL Systems Inc.
01.2018 - 01.2020
Director of Provider Services
AMCOL Systems Inc.
04.2014 - 01.2018
Sales Administration Manager
AMCOL Systems Inc.
07.2009 - 03.2014
Client Services Manager
AMCOL Systems Inc.
09.2005 - 06.2009
Sales Assistant
AMCOL Systems Inc.
01.2004 - 09.2005
Client Service Representative
AMCOL Systems Inc.
01.2002 - 01.2004
Receptionist
AMCOL Systems Inc.
07.2001 - 01.2002
Midlands Technical College
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