Hadasah James
North Augusta
Summary
Results-oriented Customer Support Professional with 17 years of experience in troubleshooting and managing itineraries. Expertise in customer care, team leadership, and training, with a focus on enhancing customer satisfaction. Seeking to leverage extensive background in customer service to drive organizational success.
Overview
20
20
years of professional experience
Work History
Care Team Representative
Sedgwick
06.2024 - Current
- File Family Medical Leave of Absence (FMLA) and Short-Term Disability (STD) claims based on claimant requests and medical conditions.
- Analyze reported leave requests, ensuring compliance with client plans, state, and federal regulations.
- Communicate claim decisions and ongoing expectations with claimants and clients via phone
- Action Plan mentor for my team in which I mentor my peers in improving their Average Handle Time metrics.
- New hire mentor for Culture Day
- fully remote position
Senior Tech Support Advisor
Teleperformance
06.2022 - 03.2024
- Provided expert technical support for a range of Apple Inc. devices, successfully diagnosing and resolving customer issues.
- Coordinated scheduling for repair appointments, ensuring timely and efficient service for defective devices.
- Offered guidance and support to junior advisors, enhancing team expertise.
- Handled call escalations
- New hire mentor
- Fully remote call center
Customer Experience Specialist
Delta Airlines
12.2021 - 05.2022
- Enhanced customer satisfaction through accurate itinerary bookings and modifications.
- Resolved diverse travel inquiries promptly, ensuring informed customer responses.
- Maintained high service quality while effectively resolving customer issues.
- Operated within a fast-paced on-site call center environment.
Store Manager
Family Dollar
04.2021 - 11.2021
- Ensured accountability by managing financial transactions and cash records.
- Optimized team efficiency by developing staff schedules and approving timecards.
- Maintained optimal stock levels through effective inventory management and vendor coordination.
- Streamlined shipment processes to guarantee timely receipt of vendor deliveries.
Assistant Store Manager
Assistant Store Manager
11.2020 - 04.2021
- Ensured accurate financial records by managing cash transactions effectively.
- Streamlined vendor delivery coordination and optimized inventory management processes.
- Enhanced team efficiency by validating timecards and developing employee schedules.
Residential Service Manager
Tri-development Center Of Aiken County
02.2018 - 11.2020
- Ensured timely payroll processing through accurate employee timekeeping management.
- Facilitated medical appointments, enhancing residents' access to healthcare services.
- Managed resident accounts, maintaining precise financial records and budget compliance.
- Streamlined appointment coordination, improving healthcare support efficiency for residents.
- Oversaw financial management, ensuring adherence to budgetary guidelines and accuracy.
Residential Support Provider
Tri-development Center Of Aiken County
01.2016 - 02.2018
- Ensured consistent patient care through comprehensive daily living support.
- Maintained cleanliness and hygiene while preparing meals based on dietary needs.
- Conducted skill training sessions, enhancing client development and well-being.
- Accurately documented medical information, facilitating effective patient care and monitoring.
Customer Service Representative
TJ Maxx
03.2015 - 07.2016
- Provided efficient transaction processing, including the issuance of receipts and the management of refunds and credits, ensuring accuracy in customer financial interactions.
- Maintained store presentation by restocking merchandise and ensuring cleanliness of display areas, contributing to a welcoming shopping environment.
Sales Associate
Things Remembered
07.2011 - 10.2014
- Managed financial transactions, ensuring accurate balancing of cash and processing of receipts, refunds, and check validations.
- Delivered customer service by completing engraving orders, addressing concerns, and maintaining presentable display areas.
Customer Service Representative
Domino's Pizza
04.2006 - 07.2011
- Ensured timely order processing for accurate customer order fulfillment.
- Maintained accurate cash balances while managing financial transactions and refunds.
- Handled customer inquiries courteously, enhancing overall service experience.
- Kept food display areas organized and clean, promoting a welcoming environment.
Education
Master of Science - Health Care Administration
University of Arizona
Tucson, AZ08-2026
Bachelor of Science - Health And Wellness
Virginia State University
Petersburg, VA05-2014
High School Diploma -
Petersburg High School
Petersburg, VA06-2009
Skills
- Retail Management
- Microsoft Word
- Microsoft Office
- Typing
- Administrative experience
- Communication Skills
- Account management
- Clerical experience
- Microsoft Excel
- Medication Administration
- Medical terminology
- Patient Care
- Technical Support
- Customer Service
- Medical office experience
- Customer relationship management
- Coaching and mentoring
- Innovation and creativity
- Technical skills
- Compliance management
- Meeting facilitation
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
Timeline
Care Team Representative
Sedgwick
06.2024 - Current
Senior Tech Support Advisor
Teleperformance
06.2022 - 03.2024
Customer Experience Specialist
Delta Airlines
12.2021 - 05.2022
Store Manager
Family Dollar
04.2021 - 11.2021
Assistant Store Manager
Assistant Store Manager
11.2020 - 04.2021
Residential Service Manager
Tri-development Center Of Aiken County
02.2018 - 11.2020
Residential Support Provider
Tri-development Center Of Aiken County
01.2016 - 02.2018
Customer Service Representative
TJ Maxx
03.2015 - 07.2016
Sales Associate
Things Remembered
07.2011 - 10.2014
Customer Service Representative
Domino's Pizza
04.2006 - 07.2011
Master of Science - Health Care Administration
University of Arizona
Bachelor of Science - Health And Wellness
Virginia State University
High School Diploma -
Petersburg High School