Hailey Butler
Indian Land
Summary
Dedicated and disciplined. A professional with a background as a specialist in the US Army, and pursuing a degree in Criminal Justice. Skilled in communication, teamwork, and conflict resolution, with a proven ability to perform under pressure and maintain attention to detail in fast-paced environments. I bring strong customer service skills, reliability, and a passion for my work ethic. Committed to being positive and professional in all my tasks.
Overview
7
7
years of professional experience
Work History
Lead Server
RLC Communities
11.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery and improve service efficiency.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy in orders.
- Monitored dining area cleanliness and organization, contributing to a welcoming atmosphere for guests.
Server
RLC Communities
02.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Photography Assistant
PixCharming Photography
02.2019 - Current
- Assisted in setting up lighting and equipment for various photography sessions.
- Organized and maintained inventory of photography gear and supplies.
- Provided support during photo shoots by managing props and backgrounds effectively.
- Collaborated with photographers to ensure smooth workflow during events.
- Communicated effectively with clients to understand their vision and requirements.
Clerk
QuikTrip
09.2022 - 09.2023
- Processed and organized documentation to ensure efficient workflow and compliance with company standards.
- Managed inventory records using database systems, maintaining accuracy in stock levels.
- Assisted in training new clerks on office procedures and software applications to enhance team performance.
- Coordinated communication between departments to streamline operations and resolve inquiries effectively.
Lead Barista
Sweetwaters Coffee and Tea
10.2023 - 11.2024
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Developed seasonal menu items, enhancing customer engagement and driving sales growth.
- Resolved customer complaints promptly, maintaining satisfaction and loyalty in high-pressure environments.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
Petroleum Supply Specialist
US Army National Guard
10.2024 - Current
- Managed logistics for petroleum distribution, ensuring timely delivery and compliance with safety regulations.
- Coordinated fuel supply operations, optimizing inventory levels and minimizing wastage through efficient planning.
- Developed training programs for new personnel, enhancing operational knowledge and adherence to best practices.
- Oversaw the maintenance of fuel storage facilities, implementing procedures that improved safety and environmental standards.
Education
Associate Degree - Criminal Justice
York Technical College
Rock Hill, SC05-2027
High School Diploma -
Indian Land High School
Indian Land, SC05-2024
Skills
- Extensive customer service experience
- Currently serving in the Army, with multiple skills developed that can be transferred to many work environments
- Dependable and Reliable
- Always organized and focused
Timeline
Lead Server
RLC Communities
11.2024 - Current
Petroleum Supply Specialist
US Army National Guard
10.2024 - Current
Lead Barista
Sweetwaters Coffee and Tea
10.2023 - 11.2024
Clerk
QuikTrip
09.2022 - 09.2023
Server
RLC Communities
02.2022 - 09.2022
Photography Assistant
PixCharming Photography
02.2019 - Current
Associate Degree - Criminal Justice
York Technical College
High School Diploma -
Indian Land High School