Hailey Cruz Hernandez
Hilton Head Island
Summary
Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Ombra Cucina Italiana
04.2023 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Front of House
Chick-fil-A
04.2022 - 04.2023
- Streamlined front of house operations for increased efficiency and optimal guest experience.
- Streamlined communication between kitchen and front of house, ensuring smoother service.
- Liaised with on-site cleaning teams to support cleanliness of club and reported discrepancies to front of house.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
Education
Associate of Applied Science - Computer Engineering
University of South Carolina
Columbia, SC06-2028
High School Diploma -
Hilton Head Island High School
Hilton Head Island, SC06-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Handling complaints
- Relationship building
- Judgment and decision making
- Supply restocking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Hostess
Ombra Cucina Italiana
04.2023 - 05.2024
Front of House
Chick-fil-A
04.2022 - 04.2023
Associate of Applied Science - Computer Engineering
University of South Carolina
High School Diploma -
Hilton Head Island High School
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