Hailey Lowery
Lancaster
Summary
Motivated, reliable, and highly customer-focused professional with hands-on experience in sales, client support, and communication through both in-person and call-based interactions. I bring a strong background in customer service from retail, food service, and assisting with my grandmother’s business, where I gained early experience handling clients, organizing information, and supporting daily operations. I have completed business classes with training in Microsoft Word, Excel, and basic office systems, giving me strong administrative and computer skills. Currently completing real estate licensing courses to build a long-term career in leasing and property management. I am known for my professionalism, strong work ethic, positive attitude, and ability to build rapport with customers. I am eager to apply my skills to support leasing operations, conduct engaging property tours, and provide excellent service to prospects and residents.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business & Call Experience
Family Business Support
- Current
- Assisted grandmother with her small business by helping with customer calls, scheduling, answering questions, and organizing client information.
- Developed strong communication, phone etiquette, and problem-solving abilities.
- Gained early experience in business operations, customer interaction, and client support.
Sales Associate
Target
09.2025 - Current
- Assisted customers in locating products and provided in-depth product information to enhance their shopping experience.
- Processed sales transactions promptly and accurately using POS systems, ensuring customer satisfaction.
- Collaborated with team members to execute promotional activities and events, driving increased foot traffic.
- Maintained inventory levels by restocking shelves and organizing backroom stock for efficient retrieval.
- Engaged with customers to understand their needs and provide tailored recommendations for products.
- Performed regular sales reporting to track performance and identify areas for improvement.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
TJ Maxx
08.2024 - 04.2025
- Assisted customers with product selection, returns, and questions while providing excellent service.
- Supported sales by building rapport and offering helpful recommendations.
- Maintained store appearance to ensure clean, organized, and visually appealing presentation.
- Processed payments and returns accurately using POS systems.
- Recognized by supervisors for dependability, professionalism, and strong communication.
Crew Member / Cashier
Chick-fil-A
07.2023 - 10.2023
- Delivered fast and friendly service in a high-paced environment.
- Handled orders, payments, and customer concerns with accuracy and care.
- Assisted team members during rush periods to maintain efficient operations.
- Maintained a clean and organized workspace to uphold company standards.
Education
Kaplan Real Estate School
High School Diploma - undefined
Lancaster High School
05.2025
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Collaborated with team members to improve service delivery
- Facilitated effective communication through call handling Assisted customers with inquiries and concerns via phone Supported team members in managing call volumes efficiently
- Assisted in daily office operations to maintain efficiency Supported team members with administrative tasks to enhance productivity Coordinated schedules and meetings to facilitate communication
- Assisted in document creation and formatting using Microsoft Word Supported data organization and analysis through Microsoft Excel Provided basic troubleshooting for software-related issues
- Assisted in identifying upselling opportunities to enhance customer satisfaction Supported team efforts to achieve sales targets through effective communication Collaborated with colleagues to streamline processes for meeting goals
- Facilitated resolution of conflicts among team members to maintain a collaborative work environment Supported problem-solving initiatives by identifying root causes and proposing effective solutions Assisted in mediating discussions to foster understanding and cooperation among stakeholders
- Assisted teams in managing schedules and prioritizing tasks effectively Supported project completion by coordinating multiple activities simultaneously Contributed to timely delivery of assignments through organized planning
- Facilitated professional written and verbal communication to enhance stakeholder engagement
- Assisted in processing transactions using POS systems Supported accurate cash handling practices to maintain financial integrity Helped maintain organized cash registers for efficient operations
- Collaborated with team members to achieve project goals Supported colleagues in adapting to changing priorities Contributed to a reliable work environment through consistent communication
Certification
Valid Driver’s License
Timeline
Sales Associate
Target
09.2025 - Current
Sales Associate
TJ Maxx
08.2024 - 04.2025
Crew Member / Cashier
Chick-fil-A
07.2023 - 10.2023
Business & Call Experience
Family Business Support
- Current
High School Diploma - undefined
Lancaster High School
Kaplan Real Estate School