Hailey Plyler
Heath Springs
Summary
Driven Pharmacy Technician with 2 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Plexus Pharmacy
Lancaster, SC
06.2023 - Current
- Processed and entered prescription orders accurately into pharmacy systems.
- Counted, measured, labeled, and packaged medications following pharmacy procedures.
- Assisted pharmacists with daily workflow and medication preparation.
- Assisted in inventory management, ensuring stock levels met operational needs and regulatory standards.
- Communicated with patients regarding prescription pickup, refills, and insurance questions.
- Provided friendly and professional customer service while maintaining privacy and regulatory compliance.
- Answered phones and assisted with basic patient inquiries and pharmacy operations.
- Operated pharmacy software for prescription processing and record-keeping, enhancing workflow efficiency.
- Educated patients on proper medication storage and disposal methods to promote safety and compliance.
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Completed continuing education courses regularly, staying up-to-date on the latest pharmaceutical advancements and best practices in the field.
Customer Service Representative
The Home Depot
Lancaster, SC
01.2017 - 06.2023
- Provided friendly and efficient customer service in a high volume retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with product location, returns, and exchanges.
- Maintained organization and cleanliness of front-end areas.
- Promoted store services such as commercial, consumer credit cards, and protection plans.
- Collaborated with team members to support store operations and customer satisfaction.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Andrew Jackson High School
Kershaw, SC05.2018
Skills
- Problem-solving
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Processing payments
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Customer service
- Data entry
- Product knowledge
- Call center experience
Certification
- Licensed Pharmacy Technician
- Registered Cosmetologist
Timeline
Pharmacy Technician
Plexus Pharmacy
06.2023 - Current
Customer Service Representative
The Home Depot
01.2017 - 06.2023
High School Diploma -
Andrew Jackson High School