Curriculum & Development: Plan and implement daily lesson plans, including art, music, sensory exploration, and early academic skills (shapes, numbers, letters).
Safety & Supervision: Supervise children during indoor/outdoor play, meals, and nap times to prevent accidents and ensure safety.
Personal Care & Hygiene: Assist with meals, snacks, diapering, and potty training while promoting good hygiene habits.
Classroom Management: Maintain a clean, organized, and engaging classroom environment.
Parent Communication: Maintain open communication with parents regarding child progress, behavior, and daily routines.
Safety Compliance: Ensure the classroom meets all local childcare licensing regulations and safety protocols.
Patient Ambassador
Crothall Healthcare
08.2025 - 11.2025
Patient Support & Experience: Providing comfort, emotional support, and human interaction to patients and families during hospital stays.
Navigation & Information: Guiding patients and visitors through the facility and providing information about hospital services.
Communication Liaison: Acting as a go-between for patients and staff, communicating needs, issues, or concerns to nurses and medical professionals.
Nutritional Care: Assisting with food service, such as taking meal orders, preparing food, and delivering patient trays.
Environmental Needs: Identifying and reporting room issues like housekeeping needs, maintenance, and supply shortages.
Lead Teacher
KinderCare Learning Centers
09.2021 - 11.2025
Curriculum & Development: Plan and implement daily lesson plans, including art, music, sensory exploration, and early academic skills (shapes, numbers, letters).
Safety & Supervision: Supervise children during indoor/outdoor play, meals, and nap times to prevent accidents and ensure safety.
Personal Care & Hygiene: Assist with meals, snacks, diapering, and potty training while promoting good hygiene habits.
Classroom Management: Maintain a clean, organized, and engaging classroom environment.
Parent Communication: Maintain open communication with parents regarding child progress, behavior, and daily routines.
Safety Compliance: Ensure the classroom meets all local childcare licensing regulations and safety protocols.
Service Experience Representative
Nordstrom Rack
07.2021 - 09.2021
Process purchases, gift cards, and returns (including complex third-party or PayPal returns).
Prepare and deliver orders to customers coming to the store or waiting in their cars.
Greet guests, answer phone inquiries, and provide directions or product information.
Manage the flow of customers, clear out clothes, and ensure items are re-ticketed and returned to the floor.
Keep the sales floor organized, clean, and visually appealing by rehanging items and tidying displays.
Help move merchandise from the stockroom to the floor during downtime or shipments.
Assist with tagging, sensor removal, and organizing stockroom supplies.
Handle issues with pricing, damaged goods, or missing labels.
Move boxes and merchandise, often weighing up to 30-50 lbs.
Sales Associate
Academy Sports + Outdoors
04.2021 - 06.2021
Proactively greeting people and using product knowledge to help them find specific gear.
Tidying up your assigned area (Apparel, Footwear, or Team Sports) by refolding clothes and rehanging items.
Moving new shipments from the back to the floor and 'front-facing' products so they look neat.
Tagging items correctly and updating signs for weekly sales or clearance.
Jumping on a register to help with checkout lines or processing returns when it gets busy.
Sales Advisor
H&M
02.2020 - 03.2021
Actively greet and engage customers, offering styling advice and product information.
Merchandising: Maintain high standards of garment care (folding, hanging, steaming) and ensure the sales floor is fully stocked and visually appealing per guidelines.
Operate cash registers, handle, receive, and unpack deliveries, and manage fitting rooms.
Support in-store OMNI services (e.g., Click & Collect, In-store tech tools) to provide a seamless shopping experience.
Education
High School Diploma -
Central Piedmont Community College
Charlotte, NC
05.2014
Skills
Increased student engagement in academic activities through targeted initiatives
Optimized learning outcomes by directing effective classroom management strategies
Enhanced communication efficiency by managing multi-line phone systems
Contributed to operational success by providing executive administrative support to senior management
Achieved seamless technology integration in daily tasks by overseeing computer operations
Fostered student understanding and growth by championing innovative teaching methodologies
Strengthened client relationships through strategic phone communication efforts
Streamlined operations by supervising management activities effectively
Elevated client experiences by improving customer service standards
Aligned lesson plans with educational goals and student needs, resulting in enhanced learning effectiveness
Facilitated interactive learning experiences that mentored children effectively
Coordinated classroom activities and resources through strong organizational skills
Gained extensive classroom experience, enriching teaching capabilities through hands-on opportunities