Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Hopkins

Greenville

Summary

Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy in optimizing workflow and enhancing patient satisfaction. Skilled in medication dispensing and insurance billing, I excel in problem-solving and team collaboration. Committed to patient confidentiality and safety, I consistently improve operational efficiency while fostering positive relationships with patients and healthcare providers.

Experienced with physician practice management and optimizing clinical workflows. Utilizes healthcare administration skills to improve operational efficiency and patient satisfaction. Track record of successful team leadership and adaptation to evolving healthcare needs.

Overview

14
14
years of professional experience

Work History

Pharmacy Technician

Ingles Pharmacy
11.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Pharmacy Technician

CVS Pharmacy
01.2024 - 09.2024
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.

Lead Pharmacy Technician

Slater Drug
01.2023 - 12.2023
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Physician Practice Specialist

GREENVILLE HEALTH SYSTEMS, EPIC Healthcare H
04.2011 - 05.2014
  • Acted as a trusted resource for patients seeking answers about their diagnosis or treatment options, encouraging informed decision-making and fostering strong relationships built on trust.
  • Implemented quality improvement initiatives focused on enhancing patient safety, reducing medical errors, and minimizing risk factors associated with adverse events.
  • Maintained a high standard of ethical conduct throughout all aspects of professional practice, consistently upholding the principles outlined within the Hippocratic Oath and prioritizing patient well-being above all else.
  • Enhanced practice efficiency through streamlining administrative processes and optimizing appointment scheduling protocols.
  • Served as an advocate for patients navigating complex healthcare systems or challenging insurance claims processes, providing guidance and assistance whenever possible.
  • Maintained accurate patient records, ensuring compliance with industry standards and facilitating seamless coordination of care among healthcare providers.
  • Coordinated patient referrals to specialty providers or testing facilities when necessary to ensure timely access to appropriate diagnostic tools or treatments.
  • Contributed to a positive work environment by maintaining open communication channels with colleagues, administrators, and support staff members.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Used Software to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Education

Associate of Science - Health Sciences

South College
Knoxville, TN
11.2022

High School Diploma - Honors, General Academics

Travelers Rest High School
Travelers Rest, SC
06.2008

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Answering customer questions
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Processing payments

Timeline

Pharmacy Technician

Ingles Pharmacy
11.2024 - Current

Pharmacy Technician

CVS Pharmacy
01.2024 - 09.2024

Lead Pharmacy Technician

Slater Drug
01.2023 - 12.2023

Physician Practice Specialist

GREENVILLE HEALTH SYSTEMS, EPIC Healthcare H
04.2011 - 05.2014

Associate of Science - Health Sciences

South College

High School Diploma - Honors, General Academics

Travelers Rest High School

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