Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Loucks

Woodruff

Summary

Dynamic and results-oriented professional with a proven track record at McMichael and Gray, PC, excelling in customer relations and document management. Leveraged teamwork and organizational skills to manage over 200 files monthly, streamlining processes for efficiency. Demonstrates exceptional problem-solving abilities and a commitment to professionalism, enhancing client satisfaction and operational workflow.

Overview

7
7
years of professional experience

Work History

Pre-Closer

McMichael and Gray, PC
09.2021 - Current
  • Managed monthly file-opening tasks for a volume averaging 200 files.
  • Streamlined processes to uphold consistent messaging for scheduled transactions.
  • Informed lenders of scheduled closing dates and times to facilitate preparation.
  • Distributed critical information to relevant parties during both pre-closure and post-closure phases.
  • Coordinated interactions between all involved parties including buyers and sellers.
  • Gather necessary clarifications from stakeholders to confirm adequacy of provided data.
  • Ensured efficient document handling with a strict 24-hour turnaround post-closing.
  • Prepared final title policies for title companies post-recording process.
  • Directed procurement of HOA documentation across numerous subdivisions, handling high-volume assignments efficiently.
  • Streamlined processes by managing survey requests for diverse properties.

Receptionist

McMichael and Gray, PC
09.2021 - Current
  • Directed all phone inquiries to designated departments.
  • Greeted clients individually upon arrival to facilitate home purchases.
  • Ensured client needs were met with a focus on comfort and satisfaction.
  • Streamlined ordering processes to maintain an uninterrupted supply chain.
  • Collaborated with various departments to achieve seamless workflow

Infant Teacher

Family Affair Childcare
05.2018 - 08.2021

•Facilitated sensory and motor skill development through engaging activities.

•Coordinated daily routines for children based on parents' guidelines.

•Addressed and fulfilled the requirements of every child.

•Performed routine cleaning of children's equipment.

Adhered to structured timelines for facility operations.

•Supported child's developmental journey through the program.

•Developed a comprehensive understanding of children's backgrounds and parental expectations.

•Maintained efficiency by handling concurrent responsibilities consistently.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Listening skills
  • Multitasking
  • Reliability
  • Organizational skills
  • Team collaboration
  • Effective communication
  • Relationship building
  • Customer relations
  • Self motivation
  • Goal setting
  • Professionalism
  • Written communication
  • Closing techniques
  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Appointment scheduling
  • Scheduling
  • Greeting and seating clients
  • Data inputting
  • Mail handling
  • Document management
  • Multi-line telephone operation
  • Calendar management
  • Typing speed
  • Tech-Savvy
  • Bookkeeping
  • Basic accounting
  • Record preparation
  • Meeting coordination
  • Front desk operations
  • Office supply inventory control
  • Microsoft office
  • Documentation

Timeline

Pre-Closer

McMichael and Gray, PC
09.2021 - Current

Receptionist

McMichael and Gray, PC
09.2021 - Current

Infant Teacher

Family Affair Childcare
05.2018 - 08.2021

High School Diploma -

Penn Foster Career School
Haley Loucks