Haley Richardson
Ladson
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Representative
Capital Waste Services
Summerville
01.2023 - 12.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Bank Teller
Wells Fargo
Summerville
03.2021 - 12.2022
- Performed routine transactional and operational tasks efficiently through knowledge of policy and procedures
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Hospital Service Specialist
Blood Connection
North Charleston
09.2019 - 02.2021
- Utilized several computer programs to ensure orders were completed and returned to enhance customer satisfaction.
- Effective communication by email and phone with team members for positive outcomes in productivity.
- Performed basic troubleshooting on equipment or systems to resolve minor technical issues quickly and effectively.
- Ensured compliance with applicable laws, regulations, safety standards, and internal policies and procedures when providing service.
- Demonstrated strong attention-to-detail when performing quality assurance tests after completing a job.
- Reviewed work orders prior to starting a job in order to assess necessary materials or resources needed for completion.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
Customer Service Representative
Geico
Lenexa
06.2017 - 08.2019
- Provided excellent quality customer service by patiently listening and communicating with clients.
- Updated system with order specifics and customer details, preferences, and billing information.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
General Studies -
Highland College
08.2022
Skills
- Complaint handling
- Database maintenance
- Team task delegation
- Customer service
- MS office applications
- Account management
- Time management
References
Available upon Request
Timeline
Lead Customer Service Representative
Capital Waste Services
01.2023 - 12.2024
Bank Teller
Wells Fargo
03.2021 - 12.2022
Hospital Service Specialist
Blood Connection
09.2019 - 02.2021
Customer Service Representative
Geico
06.2017 - 08.2019
General Studies -
Highland College