Haley Sobocinski
Surfside Beach
Summary
Dynamic customer service professional with experience, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-pressure situations while maintaining professionalism, resulting in increased customer satisfaction and repeat business. Skilled in data entry and efficient multitasking.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Trego Dugan
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Daycare Teacher
Bo Peep
03.2020 - 03.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Sandwich Artist/Manager
SUBWAY®Restaurants
03.2012 - 02.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Diploma -
James F Byrnes Highschool
Duncan, SC05.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Trego Dugan
03.2024 - Current
Daycare Teacher
Bo Peep
03.2020 - 03.2023
Sandwich Artist/Manager
SUBWAY®Restaurants
03.2012 - 02.2022
Diploma -
James F Byrnes Highschool
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