Hallie Terry
Barnwell
Summary
Professional with experience in library operations and community engagement, adept at organizing programs that promote literacy and enhance patron involvement. Demonstrated ability to assist patrons with inquiries, troubleshoot technical issues, and maintain accurate records of library materials. Collaborated effectively with staff across departments to develop initiatives aimed at increasing patron engagement and improving service delivery. Proven skills in cataloging, event planning, and customer service contribute to a well-rounded understanding of library systems and community outreach.
Resourceful Library Assistant known for high productivity and efficiency in task completion. Possess specialized skills in cataloging, digital resource management, and customer service. Excel in organization, time management, and communication, ensuring smooth library operations and positive user experiences.
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Secretary/Office Administrative Assistant
North West Alabama Mental Health Center
Hamilton
08.2025 - Current
- Managed scheduling and appointments for mental health professionals.
- Maintained confidential client records and documentation accurately.
- Coordinated communication between staff and external agencies effectively.
- Processed incoming calls and directed inquiries to appropriate personnel.
- Prepared meeting agendas and took minutes for team discussions.
- Utilized office software to create reports and manage data efficiently.
- Supported billing processes by verifying insurance information for clients.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided administrative support to the Office Manager and other staff members.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Greeted visitors and directed to appropriate location or person.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Assisted with accounts receivable and accounts payable functions.
- Updated contact lists on a regular basis; created new contacts as needed.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Created and updated spreadsheets to track and report data.
Bingo Volunteer
Country Cafe
11.2023 - 07.2026
- Collaborated with other volunteers to create a positive work environment.
- Provided assistance to staff in the daily operations of the organization.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Helped with prep, set up, and breakdown of community and public events.
Front Desk Receptionist
Quality Inn and Suites
Hamilton
07.2025 - 08.2025
- Greeted guests warmly upon arrival and provided check-in assistance.
- Managed phone inquiries and directed calls to appropriate departments.
- Scheduled appointments and coordinated services for guests as needed.
Library Assistant
ABBE Library
Barnwell
02.2025 - 07.2025
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
- Processed payments from patrons for fines or fees associated with their accounts.
- Troubleshot technical issues with computers or other equipment used by patrons.
- Collaborated with staff members from other departments within the organization on projects related to increasing patron engagement.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Assisted patrons in locating and checking out library materials.
- Developed programs to promote literacy and community involvement with the library.
- Researched information related to patron inquiries using print resources or online databases.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Processed interlibrary loan requests for patrons.
- Assisted in the cataloging of new books and materials.
- Performed basic computer troubleshooting and maintenance tasks.
- Maintained accurate library records for inventory of periodicals and books.
- Handled daily tasks, facility maintenance and security to support staff members.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Enforced current library policies fairly with patrons.
- Operated networked and standalone PCs, photocopier, fax machine, and scanner.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Developed strong understanding of cataloging books and other materials through various methods.
- Returned books to circulation by placing on proper shelves.
- Answered patrons' questions and assisted in finding materials requested.
- Implemented and helped manage summer reading program for children.
- Prepared and maintained displays and displayed cases.
- Engaged with the community through outreach programs to promote library services.
Education
GED
Barnwell, SCSkills
- Library cataloging
- Information retrieval
- Event planning
- Data entry
- Technical troubleshooting
- Customer service
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Public engagement
- Database management
- Digital archiving
- Records maintenance
- Communication coordination
- Customer relationship management
- Problem solving
- Conflict resolution
- Adaptable learning
- Professional demeanor
- Appointment coordination
- Appointment scheduling
- Verbal and written communication
- Spreadsheet management
- Multi-line phone systems
- [Type] data tracking
Timeline
Secretary/Office Administrative Assistant
North West Alabama Mental Health Center
08.2025 - Current
Front Desk Receptionist
Quality Inn and Suites
07.2025 - 08.2025
Library Assistant
ABBE Library
02.2025 - 07.2025
Bingo Volunteer
Country Cafe
11.2023 - 07.2026
GED