Hanna Peart
Charleston
Summary
Guest-obsessed concierge with experience in nationally and internationally awarded boutique hotel properties. Specializing in blending warm Southern hospitality and elevated luxury service to provide an unforgettable stay, I am dedicated to upholding the excellence of high-end properties through efficient communication, polished professionalism, and unwavering commitment to guest satisfaction. My experience has led me to become skilled at creating meaningful, personalized moments for each guest while upholding the grace, discretion, and elevated professionalism expected at top-tier hotels. I bring poise, intuition, and a guest-first mindset to every interaction.
Overview
3
3
years of professional experience
Work History
Concierge
The Spectator Hotel
Charleston
10.2024 - Current
- Train and collaborate with professional butlers, adopting a unique level of luxury service standards, such as personalizing welcome moments, tailoring itineraries, and enhancing celebratory guest experiences.
- Curate well-rounded restaurant, spa, transportation, and activity recommendations tailored to the guest's preferences and ideal budget.
- Cross-trained with the French Quarter Inn guest services department.
- Anticipating guest needs in collaboration with other departments.
- Preform standard front desk duties such as maintaining a neat and welcoming lobby, handling billing, and checking guests in and out.
- Resolve guest concerns with calm professionalism and a positive outlook, often turning complaints into glowing reviews.
- Coordinating closely with management, housekeeping, butler, engineering, and F&B departments to ensure seamless communication and flawless guest experiences.
- Demonstrate refined brand representation for properties recognized as a Michelin Key hotel and TripAdvisor's Traveler's Choice #1 hotel in the U.S.
Head Bartender
The Landing
Huddleston
04.2023 - 07.2024
- Maintained cleanliness and organization of the bar to ensure quick and efficient service.
- Cash and credit card handling.
- Assisted in inventory management.
- Developed strong guest relationships, fostering a welcoming environment.
- Resolved customer complaints in a friendly and professional manner, while adhering to company policies and procedures.
Education
Jefferson Forest High School
Forest, VA05-2019
Skills
- Luxury service standards
- Personalized itinerary planning
- Transportation coordination
- Complaint resolution
- Strong relationship building with local vendors and partners
- Professional phone and email etiquette
- Poise under pressure
- Servsafe certified
References
References available upon request.
Timeline
Concierge
The Spectator Hotel
10.2024 - Current
Head Bartender
The Landing
04.2023 - 07.2024
Jefferson Forest High School