Hannah Addy
Lexington,SC
Summary
A dynamic team member at Chick-fil-A Saluda Pointe, I excelled in customer service and complaint resolution, significantly enhancing customer satisfaction. Skilled in operating point-of-sale systems and maintaining safety, I contributed to our team's success by swiftly learning tasks and leading by example in cleanliness and organization, ensuring operational efficiency and safety.
An administrative role while working as a vision therapist has helped me with a background in scheduling and communication with fellow workers and patients. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
Vision Therapist
The Vision Therapy Institute
West Columbia, SC
08.2025 - Current
- Implemented evidence-based techniques to enhance patient engagement and outcomes.
- Collaborated with multidisciplinary teams to formulate comprehensive treatment plans.
- Evaluated patient progress regularly, adjusting therapies as necessary for optimal results.
- Streamlined documentation processes, ensuring compliance with industry standards and regulations.
- Upheld the highest professional standards in delivering evidence-based vision therapy to patients of all ages.
- Increased clinic efficiency by assisting in appointment scheduling, paperwork, and overall organization of daily operations.
- Developed and maintained comprehensive filing systems to improve document retrieval processes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Pet Sitter
Various
05.2020 - Current
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email, and text.
- Gave animals proper attention to promote secure environment in owner's absence.
- Prepared food and water following instructions from pet owners.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
Babysitter
Various
05.2020 - Current
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
Barista
Canal Coffee
Irmo, SC
04.2025 - 08.2025
- Prepared high-quality espresso beverages while maintaining cleanliness and organization of workspace.
- Streamlined daily operations by enhancing workflow efficiency during peak hours.
- Ensured compliance with health and safety regulations in food preparation areas.
- Developed seasonal drink menus based on customer preferences and market trends.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Implemented inventory management processes to minimize waste and optimize supply levels.
- Fostered positive customer relationships through exceptional service and personalized recommendations.
Team Member
Chick-fil-A Saluda Pointe
Lexington
05.2023 - 02.2025
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Collaborated with team to streamline order preparation, enhancing overall workflow efficiency.
- Resolved customer inquiries promptly, fostering positive dining experiences and repeat visits.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
SC Association of Independent Home Schools
06-2025
Skills
- Following instructions
- Cash handling
- Computer skills
- Organizing work stations
- Complaint resolution
- Order preparation
- Task prioritization
- Schedule management
- Valid Driver's license
- Goal setting and achievement
- Safety
- Adaptability and dependability
- Cleanliness maintenance
- Client communication
- Time management
- File organization
- Critical thinking
- Documentation and recordkeeping
- Professional communication
- Database entry
- Scheduling and calendar management
- Collaboration and teamwork
Timeline
Vision Therapist
The Vision Therapy Institute
08.2025 - Current
Barista
Canal Coffee
04.2025 - 08.2025
Team Member
Chick-fil-A Saluda Pointe
05.2023 - 02.2025
Pet Sitter
Various
05.2020 - Current
Babysitter
Various
05.2020 - Current
High School Diploma -
SC Association of Independent Home Schools