Hannah Cerra
Columbia
Summary
Dynamic and service-oriented professional with a proven track record at Braza Do Sul, excelling in customer engagement and upselling techniques. Adept at managing multiple tasks while maintaining high standards of hospitality. Recognized for effective teamwork and problem-solving skills, consistently enhancing customer satisfaction in fast-paced environments.
Bringing warm, friendly demeanor and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.
Overview
4
4
years of professional experience
Work History
Bartender/Server
Braza Do Sul
02.2024 - 11.2025
- Mix and serve cocktails in accordance with established recipes and customer preferences.
- Maintain cleanliness and organization of bar area to enhance operational efficiency.
- Provide exceptional customer service by engaging patrons and addressing inquiries promptly.
- Collaborate with kitchen staff to ensure timely delivery of food and beverage orders.
- Implement effective upselling techniques to increase beverage sales and customer satisfaction.
- Prepare garnishes and glassware, ensuring presentation meets restaurant standards for quality service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Sales Associate
Clothes Mentor
08.2024 - 04.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained visual merchandising standards to promote sales and brand image.
- Collaborated with team members to achieve sales targets and improve customer service.
- Addressed customer inquiries and resolved issues promptly, fostering loyalty.
- Monitored store cleanliness and safety standards to create welcoming environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Server/Bartender
Miyos
10.2021 - 12.2023
- Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
- Assisted in training new staff on menu knowledge and service protocols.
- Streamlined table turnover processes to improve efficiency during peak hours.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Recommended menu items based on customer preferences, boosting sales initiatives.
Education
Bachelor of Arts - Environmental Studies
University of South Carolina
Columbia, South Carolina, SC05-2024
Skills
- Proficient in managing multiple tasks
- Customer service
- Consistently dependable
- Effective team collaboration
- Outgoing personality
- Complex Problem-solving
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
Timeline
Sales Associate
Clothes Mentor
08.2024 - 04.2025
Bartender/Server
Braza Do Sul
02.2024 - 11.2025
Server/Bartender
Miyos
10.2021 - 12.2023
Bachelor of Arts - Environmental Studies
University of South Carolina