Hannah Fleming
Winnsboro
Summary
Hospitality leader with the skilled ability to manage teams, drive customer satisfaction, and adapt to changing operational needs. Strong interpersonal skills, keen organizational abilities, and focus on delivering exceptional guest experiences. Reliable and flexible collaborator dedicated to achieving outstanding results in fast-paced environments.
As a customer service professional, i can bring valuable experience in addressing and resolving customer issues effectively. I have been known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Front of House Team Leader
Italian Garden
04.2016 - Current
- Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
- Managed staff scheduling, ensuring optimal coverage during peak hours and events.
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Resolved conflicts among team members swiftly and professionally, promoting a harmonious work environment.
Atrium Health Primary Care (internship)'
York Technical Institute
08.2020 - 01.2021
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, such as; EPIC, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
YMCA Camp Cherokee Leader
YMCA
06.2015 - 08.2015
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Led groups of children safely through variety of camp activities.
Education
Associate of Science - CMA
York Technical College
Rock Hill, SC06-2021
High School Diploma -
Chester Senior High School
Chester, SC06-2016
Skills
- Leadership qualities
- Team management
- Technology adaptation
- Food safety compliance
- Teamwork and collaboration
- Customer service
Timeline
Atrium Health Primary Care (internship)'
York Technical Institute
08.2020 - 01.2021
Front of House Team Leader
Italian Garden
04.2016 - Current
YMCA Camp Cherokee Leader
YMCA
06.2015 - 08.2015
Associate of Science - CMA
York Technical College
High School Diploma -
Chester Senior High School
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