Hannah Jones
Sumter
Summary
Proven multitasker and team collaborator, I enhanced customer satisfaction and service quality at Simply Southern Bistro. Leveraging exceptional customer service and cash handling skills, I streamlined operations and fostered guest loyalty. Achievements include optimizing inventory for reduced waste and boosting revenue through strategic promotions, demonstrating a strong work ethic and organizational prowess.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Simply Southern Bistro
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Fruit Expert
Edible Arrangements
05.2020 - 05.2022
- Enhanced customer satisfaction by providing knowledgeable and friendly assistance in fruit selection.
- Demonstrated adaptability during peak periods by adjusting priorities accordingly in order to maintain high levels of service quality under pressure.
- Streamlined ordering processes with suppliers to secure fresh deliveries consistently while minimizing excess stock expenses.
- Supported overall store operations through effective cross-departmental collaboration when needed.
- Conducted regular inventory checks to maintain accurate stock levels, minimizing overstock issues and ensuring optimal product availability.
- Assisted management in planning seasonal promotions and sales events to boost revenue.
- Educated customers on proper storage techniques for various fruits, extending product shelf life and reducing food waste at home.
Cashier
Food Lion
02.2020 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Hartsville High School
Hartsville06-2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Team collaboration
- Multitasking and organization
Certification
I completed the Peer Support Specialist training in April, 2024
Timeline
Server
Simply Southern Bistro
05.2022 - Current
Fruit Expert
Edible Arrangements
05.2020 - 05.2022
Cashier
Food Lion
02.2020 - 05.2020
High School Diploma -
Hartsville High School
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