Hannah Kabir
Greenville
Summary
Operations-focused professional with experience managing service order workflows, billing coordination, and vendor communication within property management environments. Skilled in maintaining accuracy, resolving discrepancies, and supporting cross-team operations to ensure timely and reliable service execution.
Overview
17
17
years of professional experience
Work History
Operations & Order Management Specialist (Order Writer)
RiteRug Flooring
Greenville
11.2024 - Current
- Support service scheduling, vendor coordination, and field operations, ensuring timely and accurate execution.
- Review and validate billing and service charges, processing adjustments and resolving discrepancies prior to invoicing.
- Maintain accurate documentation and records within order management systems to support reporting and month-end processes.
- Collaborate cross-functionally with property managers, installers, and internal teams to resolve issues and maintain operational continuity.
- Maintained comprehensive documentation within order management systems, enabling improved reporting accuracy and facilitating month-end processes.
- Streamlined service order workflows, enhancing processing speed and significantly improving client satisfaction across property management accounts.
- Analyzed service charge discrepancies, developing a resolution process that minimized billing errors and improved financial accuracy.
Business Manager
Goldy Woven Goods
Greenville
11.2023 - 11.2024
- Support service scheduling, vendor coordination, and field operations, ensuring timely and accurate execution.
- Review and validate billing and service charges, processing adjustments and resolving discrepancies prior to invoicing.
- Maintain accurate documentation and records within order management systems to support reporting and month-end processes.
- Collaborate cross-functionally with property managers, installers, and internal teams to resolve issues and maintain operational continuity.
- Maintained comprehensive documentation within order management systems, enabling improved reporting accuracy and facilitating month-end processes.
- Streamlined service order workflows, enhancing processing speed and significantly improving client satisfaction across property management accounts.
- Analyzed service charge discrepancies, developing a resolution process that minimized billing errors and improved financial accuracy.
- Supported day-to-day business operations, coordinating marketing activities, inventory tracking, and sales support across in-person and online channels.
- Conducted market research and maintained customer databases to support email marketing and social media outreach.
- Managed SEO and website operations, including content updates and performance optimization.
- Coordinated events, campaigns, and sales initiatives, supporting scheduling, logistics, and execution.
- Maintained financial documentation, inventory records, and filing systems, ensuring data accuracy and operational organization.
- Managed social media operations across multiple platforms, supporting brand consistency and engagement.
- Developed and maintained an integrated digital filing system, significantly improving document retrieval times and organizational clarity.
Content & Editorial Specialist
Remote
Greenville
08.2019 - 11.2023
- Produced and edited written content in accordance with editorial standards, formatting guidelines, and client requirements.
- Coordinated directly with clients to clarify project scope, timelines, and expectations.
- Identified and communicated project risks, constraints, or revisions to maintain delivery timelines.
- Conducted research and source validation to ensure accuracy and content integrity.
- Ensured originality, quality control, and compliance with content and publication standards.
- Enhanced content quality through rigorous editing and fact-checking, ensuring compliance with client standards and boosting client satisfaction.
Research Assistant
University Of South Carolina Upstate
Spartanburg
10.2018 - 03.2020
- Assisted and maintained research pertaining to the intersections between linguistics and Human-Computer Interaction.
- Worked closely with faculty to develop research methodologies, fostering a team-oriented environment that encouraged knowledge sharing and innovative ideas.
- Maintained accurate documentation of research processes and results, ensuring compliance with academic standards and facilitating effective communication among stakeholders.
President, Sigma Tau Delta English Honor Society
University of South Carolina Upstate
Spartanburg
05.2018 - 05.2019
- Led student organization operations including recruitment, event coordination, and officer collaboration.
- Analyzed member feedback to refine event strategies, driving meaningful improvements in engagement and satisfaction metrics.
Chief of Staff, Student Council
University of South Carolina Upstate
Spartanburg
05.2018 - 11.2018
- Managed the Student Governance Association budget, optimizing resource allocation and ensuring financial integrity across all operations.
- Conducted thorough evaluations of Executive Staff performance, leading to actionable feedback that enhanced team efficiency and accountability.
Senior Accountant of Estates
First Bank and Trust
Houston
05.2009 - 04.2016
- Performed auditing, financial analysis, and account reviews for estate and trust portfolios in a regulated banking environment.
- Prepared and reviewed estate and trust tax filings, ensuring compliance with IRS regulations and fiduciary standards.
- Monitored beneficiary trust accounts, identifying irregularities and preventing fraud through detailed statement review and reconciliation.
- Revised and validated accounting statements and financial reports, improving accuracy and internal control effectiveness.
- Partnered with senior management to strengthen ethical accounting practices, internal controls, and risk mitigation processes.
- Supported regulatory examinations and internal audits by maintaining complete, accurate financial documentation.
- Provided guidance and subject-matter support on trust accounting procedures and compliance requirements.
- Prepared comprehensive Estate and Trust tax documentation, ensuring compliance with regulations and contributing to timely submissions.
- Reviewed and reconciled beneficiary trust accounts regularly, preventing fraud and ensuring integrity in financial operations through thorough oversight.
- East Texas
Junior Staff Accountant
First Bank and Trust East Texas
Houston
01.2010 - 12.2011
- Performed daily accounting tasks such as journal entries, account reconciliations, cash flow management, budgeting and forecasting.
- Reviewed expense reports submitted by employees for accuracy prior to reimbursement.
- Prepared month-end closing reports for review by senior management team members.
Trainee Accountant
Fristenburg Community Center
Houston
05.2009 - 01.2010
- Developed, maintained and analyzed budgets, preparing periodic reports that compared budgeted costs to actual costs.
- Established tables of accounts to assign entries to proper accounts.
- Developed and prepared detailed reports on audit findings
Education
Bachelor of Arts - English Literature
University of South Carolina-Upstate
Spartanburg, South Carolina01.2019
Bachelor of Science - Business Management
Texas State University
Texas, United States01-2016
Associate of Science - Business Administration
Austin Community College
Austin, Texas, TX12-2015
Skills
- Proficient in MS Office (Excel, Access, PowerPoint, Word), RFMS, WMS Live Pick
- Employer-trained in tax preparation software (TurboTax, ProSeries, Quickbooks, Drake, TaxSlayer) with experience supporting return preparation, validation, and compliance workflows
- IRS Preparer Tax Identification Number (PTIN):
- Notary Public (SC) - E&O Insured
- Interests: Advanced aroid cultivation and hybridization, automotive and construction systems-based problem solving
Timeline
Operations & Order Management Specialist (Order Writer)
RiteRug Flooring
11.2024 - Current
Business Manager
Goldy Woven Goods
11.2023 - 11.2024
Content & Editorial Specialist
Remote
08.2019 - 11.2023
Research Assistant
University Of South Carolina Upstate
10.2018 - 03.2020
President, Sigma Tau Delta English Honor Society
University of South Carolina Upstate
05.2018 - 05.2019
Chief of Staff, Student Council
University of South Carolina Upstate
05.2018 - 11.2018
Junior Staff Accountant
First Bank and Trust East Texas
01.2010 - 12.2011
Trainee Accountant
Fristenburg Community Center
05.2009 - 01.2010
Senior Accountant of Estates
First Bank and Trust
05.2009 - 04.2016
Bachelor of Arts - English Literature
University of South Carolina-Upstate
Bachelor of Science - Business Management
Texas State University
Associate of Science - Business Administration
Austin Community College