Hannah Lagos
Spartanburg
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
Work History
Operations Manager
J Crew Factory
Spartanburg, SC
02.2026 - Current
- Analyzed operational data to identify trends, optimize resource allocation, and inform decision-making
- Coordinated logistics for product distribution, enhancing supply chain effectiveness and reducing delays
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Operations Manager
Madewell
Greensboro, NC
10.2023 - 02.2026
- Oversaw daily operations to ensure efficiency and productivity across multiple departments
- Developed and implemented process improvements that enhanced workflow and reduced operational costs
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of products
- Led cross-functional teams in executing strategic initiatives, resulting in improved service delivery
- Trained and mentored staff on best practices in operations management and customer service excellence
- Implemented standard operating procedures that increased compliance with company policies and industry regulations
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Store Director
Dress Up Fashion Boutique
Greenville, SC
08.2017 - 09.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Oversaw all store operations while generating $100,000 in monthly sales.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Trained and mentored staff on sales techniques and product knowledge, fostering team development.
- Implemented visual merchandising standards, enhancing product presentation and driving customer engagement.
Store Manager
Palmetto Twist
Boilings Springs, SC
01.2016 - 08.2017
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Education
Certificate of Theology - Theology
The Ramp
Hamilton, ALAssociate of Arts -
Spartanburg Community College
Spartanburg, SCSkills
- Employee supervision and motivation
- Store opening and closing procedures
- Store operations oversight
- Risk management
- Reliable
- Retail inventory management
- Employee training
- Sales professional
- Staff training and development
- Team-oriented
- Outstanding communication skills
- Recruiting and hiring
- Customer retention
- Schedule management
- Employee development
- Supervision and training
Accomplishments
- Taught English to children in El Salvador for over a year (2015). Initiated and managed an after-school program for approximately 20 children during my time in El Salvador.
- Founded a non-profit organization focused on short-term missions and community support in El Salvador.
- Organized and led three successful teams on trips to El Salvador, coordinating activities and contributing to local communities.
- Led and managed the store with the highest profit margin for six years straight at Dress Up.
Affiliations
- Lived in El Salvador for over a year in 2015 and taught children grades first through 4th English.
- Started and ran a after school program for about 20 children.
- Managed the day to day for the program.
- Came up with all the lessons each week.
Timeline
Operations Manager
J Crew Factory
02.2026 - Current
Operations Manager
Madewell
10.2023 - 02.2026
Store Director
Dress Up Fashion Boutique
08.2017 - 09.2023
Store Manager
Palmetto Twist
01.2016 - 08.2017
Associate of Arts -
Spartanburg Community College
Certificate of Theology - Theology
The Ramp
Non-Profit Organization
In 2015, while living in El Salvador, I founded a nonprofit organization focused on short-term mission work and community outreach in local schools and villages. Having traveled to El Salvador for more than twenty years, I developed a strong connection to the communities we served. I successfully organized and led three mission teams to El Salvador, coordinating all aspects of each trip, including logistics, planning, and weekly service activities.