Hannah West
Easley
Summary
Dedicated customer service specialist skilled in problem-solving, complaint handling, and CRM proficiency. Committed to delivering exceptional administrative support and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Assistance Specialist
Conduent Business Solutions
Greenville, SC
09.2023 - 12.2025
- Provided exceptional customer support through multiple communication channels, resolving inquiries efficiently.
- Assisted in training new team members on customer service protocols and system navigation.
- Utilized CRM software to track customer interactions and ensure accurate follow-up on service requests.
Technical Customer Service Representative
Majorel
Remote - Greenville, SC
04.2021 - 08.2023
- Resolved technical issues for customers using product knowledge and troubleshooting skills.
- Provided timely support through multiple channels, enhancing customer satisfaction and loyalty.
- Documented customer interactions in CRM system to ensure accurate record-keeping and follow-up.
- Collaborated with cross-functional teams to improve support processes and reduce resolution times.
CSR
Alorica
Remote - Greenville, SC
01.2018 - 04.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to document interactions and track customer satisfaction levels.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
High School Diploma -
Wren
Piedmont, SCSkills
- Complaint handling
- Administrative support
- Microsoft Office Suite
- Customer service
- Problem-solving
- Time management
Timeline
Customer Assistance Specialist
Conduent Business Solutions
09.2023 - 12.2025
Technical Customer Service Representative
Majorel
04.2021 - 08.2023
CSR
Alorica
01.2018 - 04.2021
High School Diploma -
Wren