Haroldlett Simmons
Timmonsville
Summary
Professional financial specialist with robust experience in managing accounts and financial records. Demonstrates strong ability to collaborate within teams and adapt to changing business needs while consistently achieving results. Skilled in accounts payable/receivable, financial reporting, and reconciliation. Known for reliability, efficiency, and strategic problem-solving in financial operations.
Diligent with solid foundation in managing financial records and ensuring accuracy in bookkeeping tasks. Proven ability to maintain up-to-date ledgers and resolve discrepancies promptly. Demonstrated exceptional attention to detail and strong proficiency in financial software and reconciliation processes.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bookkeeper
Harold Simmons Paint and Body Shop
03.2003 - 11.2007
- Take phone calls to customers about their vehicles.
- File all necessary paperwork.
- Call to make appointments.
- Ran errands.
Customer Service Representative
Big Lots
04.2024 - 04.2025
- Job ended due to bankruptcy
- 13.00hr
- 843-665-8710
- Processed orders and returns efficiently, ensuring a smooth customer experience.
- Maintained accurate records of customer interactions using CRM software.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service quality and address client concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Managed inventory control by restocking shelves and organizing product displays.
- Trained new staff on cash handling procedures and customer service protocols.
- Worked flexible schedule and extra shifts to meet business needs.
production agent/customer rep
QVC warehouse
01.2024 - 07.2024
- Relocation
- 15.00hr
- 843-673-7800
- Operated machinery to ensure efficient production workflow and minimize downtime.
- Monitored inventory levels, coordinating timely restocking to maintain operational efficiency.
- Implemented quality control measures to enhance product standards and reduce defects.
- Collaborated with team members to optimize processes, improving overall productivity in warehouse operations.
- Analyzed production schedules, adjusting workflows to meet changing demands effectively.
- Managed inventory levels, ensuring timely replenishment of raw materials and finished goods.
Supervisor/Shift Lead
Walgreens
11.2020 - 12.2023
- 19.00hr
- 803-531-6115
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Coordinated scheduling and task assignments to maximize staff productivity during peak hours.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction ratings.
- Conducted inventory management, ensuring stock levels met operational needs.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Led daily store operations, ensuring optimal inventory management and customer satisfaction.
- Managed vendor relationships, negotiating contracts to secure favorable terms for products and services.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Customer Service Rep
Lidl
12.2020 - 11.2021
- Sales associate.
- 14.00hr
- 844-747-5435
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with team members to ensure efficient store operations during peak hours.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Resolved customer complaints promptly, employing effective problem-solving skills to maintain satisfaction levels.
- Maintained compliance with company policies and procedures, contributing to a safe and organized work environment.
- Developed strong relationships with repeat customers, fostering loyalty through personalized service and attention to detail.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Warehouse associate
Lula roe
03.2019 - 11.2020
- 11.00hr
- 803-828-6515
- Managed inventory control processes, ensuring accuracy in stock levels and product organization.
- Streamlined order picking process, increasing efficiency and reducing errors in shipping operations.
- Operated forklifts and pallet jacks to transport merchandise efficiently within warehouse.
- Conducted regular quality checks on incoming shipments, maintaining high standards of product integrity.
- Implemented best practices for warehouse safety, significantly reducing workplace incidents and injuries.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Cnc milling/assembly
Farris fabrications
02.2018 - 04.2020
- 14.25
- 704-629-4879
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Caregiver (PN)
Bell’s Professional Residential Care
10.2015 - 12.2015
- Distribute medications.
- Clean facility
- Cook meals and bathe patients if needed.
- 843-744-1765
- Provided compassionate care and assistance with daily living activities for diverse clientele.
- Administered medications and monitored health conditions, ensuring compliance with treatment protocols.
- Trained and mentored new caregivers on best practices in patient care and safety standards.
- Implemented safety protocols, reducing incidents and enhancing overall care environment efficiency.
- Facilitated effective communication between clients, families, and medical personnel to ensure continuity of care.
- Evaluated client needs regularly, adjusting care strategies to improve outcomes and satisfaction levels.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Customer Service Associate (CSA)
Lowe’s Home Improvement
05.2014 - 10.2015
- Assist customers with purchases and questions.
- Use the POS systems and also use registers.
- 843-881-5757
Housekeeper
Medical University Of South Carolina
06.2014 - 01.2015
- Clean hospital
- Clean restrooms (Clinical Style)
Sales Associate
Party City
03.2014 - 06.2014
- Assist customers with purchases.
- Prepare balloon orders.
Custodian-Shift Supervisor
St. Mortiz Building Services
08.2012 - 03.2014
- Clean Tanger Outlet facility
- Make sure all stores with maintenance issues are managed.
Cashier/Cook
Charleston Candy Kitchen
03.2008 - 10.2009
- Prepare machines to make pralines.
- Give samples of fudge, praline, gelato.
- Cook taffy and packaged items.
- Serve gelato to customers.
- Assist customers with final purchases.
- Make an inventory list.
- Order store items that were needed
- Stock items as needed.
Education
GED -
Brentwood Adult Education
North Charleston, South Carolina01.2016
Associate of Applied Science - Practical Nursing
Florence-Darlington Technical College
Florence, SC12-2026
Skills
- Caregiver Experience
- Bookkeeping Experience
- Housekeeping/ Custodian Experience
- Cashier Experience
- Customer Service Experience
- Microsoft Office Suite
- Accounting and bookkeeping
- Invoice processing
- Bank statement reconciliation
- Advanced computer skills
- Financial recordkeeping
- MS office expert
- Cash handling
- Positive attitude
- Team leadership
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
- Team collaboration and leadership
- Customer service management
- Creative problem solving
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Cash register operation
- Written and verbal communication
- Cash register systems
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Records maintenance
- Loss prevention
- Fraud prevention awareness
- Attention to detail
- Time management
- Work prioritization
- Sanitation techniques
- Skilled housekeeper
- Elderly care
- Patient care
- Daily living assistance
- Personal hygiene assistance
- Multitasking and organization
- Basic housekeeping
- Strong ethics
- Meal preparation
- Compassionate care
- Relationship building
- First aid and safety
- Medical record-keeping
- Medication management
- Documentation
- COVID-19 safety policies
- HIPAA compliance
- Heavy lifting
- Behavior redirection
Certification
Silver Work Keys Certificate 10/2015
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Big Lots
04.2024 - 04.2025
production agent/customer rep
QVC warehouse
01.2024 - 07.2024
Customer Service Rep
Lidl
12.2020 - 11.2021
Supervisor/Shift Lead
Walgreens
11.2020 - 12.2023
Warehouse associate
Lula roe
03.2019 - 11.2020
Cnc milling/assembly
Farris fabrications
02.2018 - 04.2020
Caregiver (PN)
Bell’s Professional Residential Care
10.2015 - 12.2015
Housekeeper
Medical University Of South Carolina
06.2014 - 01.2015
Customer Service Associate (CSA)
Lowe’s Home Improvement
05.2014 - 10.2015
Sales Associate
Party City
03.2014 - 06.2014
Custodian-Shift Supervisor
St. Mortiz Building Services
08.2012 - 03.2014
Cashier/Cook
Charleston Candy Kitchen
03.2008 - 10.2009
Bookkeeper
Harold Simmons Paint and Body Shop
03.2003 - 11.2007
GED -
Brentwood Adult Education
Associate of Applied Science - Practical Nursing
Florence-Darlington Technical College
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