Hassa Singletary
Summerville
Summary
Focused professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.
Overview
11
11
years of professional experience
Work History
Resolution Specialist, Contact Center
Walmart Inc
05.2022 - Current
- Supports assigned business area in the development and execution of strategies, practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives
- Provides administrative support by assisting management with training other team members; supporting special projects involving advanced research and review of data; establishing agendas and creating information packets for customer meetings; researching impact of process changes and communicates changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data
- Manages quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed
- Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records
- Provides customer service by responding to and resolving customer disputes and ad-hoc questions requiring complex research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
Customer Service Representative
Robert Half
10.2021 - 05.2022
- Supports assigned business area in the development and execution of strategies, practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives
- Provides administrative support by assisting management with training other team members; supporting special projects involving advanced research and review of data; establishing agendas and creating information packets for customer meetings; researching impact of process changes and communicates changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data
- Manages quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed
- Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records
- Provides customer service by responding to and resolving customer disputes and ad-hoc questions requiring complex research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
Store Manager
Lori's Gifts
09.2013 - 07.2021
- Lead the way in producing sales, setting the tone for the team, and increase performance goals
- Reporting to the District Sales Leader, built a sales-driven team to success
- Nurture hospital relationships by meeting important hospital contacts to address concerns, introduce new marketing/product, and follow up on past requests
- Recruit and coach sales staff on all aspects of sales for Lori's Gifts including sales techniques, products, promotions, and procedures
- Managed and motivated sales team every day to ensure store sales quotas are met
- Provided performance feedback to all staff and set timeframe for achievement
- Found ways to increase employee and location productivity and grow sales
- Maintained appropriate level of staffing at location by recruiting, selecting, orienting, and training employees
- Ensured availability of merchandise by maintaining inventory levels
- Marketed merchandise by following advertising, sales promotion, and display plans
- Secured merchandise and protect employees by observing security standards
- Contributed to team effort by accomplishing related results
- Handled scheduling of staff at location to ensure appropriate shift coverage
- Handled all intensified customer service issues
- Completed daily operational procedures with efficiency and due diligence
- Execute and implement Lori's Gifts procedures.
Education
Diploma -
West Charlotte High School
06.1995
Skills
- Workday System Proficiency
- ServiceNow System Proficiency
- Sales
- Hiring
- Recruiting
- Administration
- Inventory Management
- Leadership
- Performance Management
- Wages and Salary
- Human Resources Services
- Writing Skills
- Data Anal
Timeline
Resolution Specialist, Contact Center
Walmart Inc
05.2022 - Current
Customer Service Representative
Robert Half
10.2021 - 05.2022
Store Manager
Lori's Gifts
09.2013 - 07.2021
Diploma -
West Charlotte High School
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