HAVERLEAN BRADSHAW
MONCKS CORNER
Summary
Detail-oriented and results-driven accounts receivable professional with over 10 years of experience in financial management, collections, and customer service. Proven expertise in leading teams, managing delinquent accounts, implementing effective payment plans, and ensuring compliance with company policies and industry regulations. Adept at improving collection rates, resolving customer disputes, and streamlining processes to enhance operational efficiency. Strong ability to analyze financial data, foster positive customer relationships, and manage multiple tasks in fast-paced, deadline-driven environments. Seeking to leverage leadership skills and process improvement expertise to drive success as an Accounts Receivable Manager.
Overview
18
18
years of professional experience
Work History
Customer Service Representative IV
Charleston County Government
01.2019 - Current
- Trained new employees, ensuring they were equipped with the skills and knowledge to effectively manage accounts, handle customer inquiries, and resolve payment issues
- Acted as a point of contact for new team members, providing continuous support and guidance to help them navigate challenging accounts and build confidence in their roles
- Assisted with the hiring process by interviewing candidates, providing feedback to management, and ensuring that new hires were aligned with team goals and company culture
- Manage the daily processing of payments and collection of delinquent accounts, ensuring timely resolution in compliance with local laws and regulations
- Handle complex customer inquiries, including tax-related concerns, acting as a liaison to ensure accurate and timely resolutions
Retention Coordinator
VERIZON
01.2016 - 12.2018
- Successfully managed high-value customer accounts, addressing service issues and payment disputes to ensure customer retention and timely payments
- Collaborated with management to develop and refine strategies for improving customer experience and payment collection methods, directly aligning with company goals
- Created and executed effective payment plans for customers, demonstrating a strong ability to negotiate and resolve financial matters to the satisfaction of both customers and the company
- Trained and mentored new and established representatives on handling challenging customer interactions, particularly those involving payment issues
- Recognized for exceptional performance and customer service, receiving 'Employee of the Month' award in 2017
Senior Customer Financial Representative
VERIZON
01.2010 - 12.2016
- Led the explanation and negotiation of various payment plans to ensure consistent account management and timely payment
- Maintained top ratings in performance reviews, consistently leading the department in both customer satisfaction and collections
- Utilized a consultative approach, asking open-ended questions to assess customer financial situations and offering tailored payment solutions
- Recognized with multiple positive customer reviews for outstanding service and dedication to resolving billing and financial disputes
Senior Customer Service Representative
VERIZON
01.2007 - 12.2010
- Provided expert customer service, resolving billing issues, negotiating credits, and processing payments for service-related issues
- Demonstrated strong negotiating skills, successfully reducing credits by 50% through efficient conflict resolution and payment plan management
- Built strong customer relationships by providing clear, concise information and troubleshooting customer inquiries
Education
Bachelor of Science -
Fayetteville State University
Fayetteville, NCSkills
- Accounts Receivable & Collections
- Delinquent Account Management
- Payment Plans & Negotiation
- Team Leadership
- Customer Service Excellence
- Process Improvement
Timeline
Customer Service Representative IV
Charleston County Government
01.2019 - Current
Retention Coordinator
VERIZON
01.2016 - 12.2018
Senior Customer Financial Representative
VERIZON
01.2010 - 12.2016
Senior Customer Service Representative
VERIZON
01.2007 - 12.2010
Bachelor of Science -
Fayetteville State University
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