HEATH B. ASHMORE
Greenville
Summary
Dedicated professional with a proven track record in guest service excellence and team building. Committed to enhancing customer satisfaction while maintaining operational efficiency and safety standards.
Overview
26
26
years of professional experience
Work History
General Manager
Whistle Express Car Wash
Greenville
06.2024 - 03.2025
- Assisted DOP in recruiting, training, and supporting team members to foster a motivated culture aligned with Whistle Express values.
- Ensured exceptional customer service by addressing inquiries, resolving concerns, and promoting unlimited wash memberships.
- Maintained daily operations by ensuring equipment functionality and upholding safety standards to meet Sparkle Assurance quality expectations.
- Collaborated with DOP to drive sales goals through membership promotions and upselling services.
- Resolved customer issues promptly while addressing operational challenges to enhance satisfaction and site performance.
General Manager
Fins Car Wash/Auto Club Group, AAA
Greenville
04.2021 - 06.2024
- Collaborated with Area Manager to achieve sales and profit targets.
- Provided meaningful feedback to teammates and leaders, fostering a culture of continuous improvement.
- Monitored site-level sales and labor analysis to identify and execute on opportunities.
- Enhanced brand awareness within the market alongside Area Manager.
Assistant General Manager
IHOP/CFRA, LLC.
Spartanburg
09.2019 - 04.2020
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Coordinated and organized all restaurant inventory.
Restaurant Manager
Pizza Hut
Greenville
04.2019 - 09.2019
- Resolved complex customer complaints, fostering brand loyalty and increasing repeat business.
- Supervised daily operations to ensure adherence to safety regulations.
- Managed inventory levels and coordinated product ordering with suppliers to maintain optimal stock availability.
- Conducted regular site inspections to uphold cleanliness and safety standards.
- Oversaw cash handling processes, ensuring accuracy in financial records.
- Assisted in stocking shelves per planograms and corporate directives.
General Manager
The Spinx Company
Greenville
12.2012 - 11.2018
- Managed inventory levels and coordinated product ordering with suppliers.
- Conducted regular site inspections to maintain cleanliness and safety standards.
- Oversaw cash handling processes and maintained accurate financial records.
- Monitoring gas prices to ensure they remain competitive in the market.
- Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
Food and Beverage Manager
Best Western Hotels & Resorts
Lake Buena Vista
10.2008 - 09.2012
- Created staff schedules to optimize service efficiency during peak hours.
- Resolved guest complaints promptly to uphold brand reputation and loyalty.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Served as the nighttime manager, responsible for all the food and beverage operations, encompassing upscale casual dining room, cafe, bar, room service, kitchen, and banquets.
Operations Manager
Pulse Nightclub
Orlando
02.2008 - 09.2008
- Tracked bartenders' pours using Scan-A-Bar system and ordered necessary items efficiently.
- Monitored cleanliness and organization of nightclub environment to enhance guest satisfaction.
- Collaborated with security team to uphold safety protocols during events.
- Negotiated vendor contracts for hosting parties and coordinated with VIP customers.
Food and Beverage Manager
Hawthorn Suites by Wyndham
Orlando
02.2007 - 01.2008
- Oversaw daily operations of food and beverage services at hotel.
- Supervised staff to deliver exceptional customer service.
- Managed scheduling, inventory control, cost management, menu planning, and service quality in food and beverage department.
- Directed complimentary breakfast buffet, featuring cooked-to-order omelet station, evening social hour, and banquet functions.
Food and Beverage Manager
Marriott Vacations Worldwide Corp
Orlando
07.2006 - 01.2007
- Generated monthly financial reports to analyze sales trends and labor costs in food and beverage department.
- Conducted weekly analysis of sales data from POS systems to track budget performance.
- Oversaw operations of pool bar and grille, along with miniature golf course with food kiosk.
Food and Beverage Manager
Residence Inn By Marriott
Orlando
01.2002 - 07.2006
- Coached staff on performance strategies and customer relations enhancement.
- Promoted safe working conditions through diligent monitoring of safety procedures and equipment.
- Reconciled daily transactions, balanced cash registers, and deposited earnings at bank.
- Managed operations for complimentary breakfast buffet, pool bar/grille, and Pizza Hut Express.
Guest Services Manager
Courtyard by Marriott
Jacksonville
12.1998 - 01.2002
- Managed full-service restaurant and front desk operations efficiently.
- Scheduled equipment and space for special programs, meetings, and conferences.
- Resolved guest complaints promptly to enhance satisfaction.
- Coordinated room assignments while maintaining accurate reservation systems.
- Oversaw cash and credit card transactions at front desk.
- Supervised front desk team and conducted customer service training.
Education
Associate of Science - Hotel, Motel, and Restaurant Management
Johnson & Wales University
Charleston, SCSkills
- Front and back-of-house operations
- Budgeting and cost control
- Team building and supervision
- Safety and sanitation management
- Vendor and inventory oversight
- Guest service excellence
- Multi-outlet management
- Turnaround strategies
- Payroll and P&L management
- Cash handling expertise
- Follow-through practices
- Attention to detail
- Clear communication skills
- Microsoft Office proficiency
Timeline
General Manager
Whistle Express Car Wash
06.2024 - 03.2025
General Manager
Fins Car Wash/Auto Club Group, AAA
04.2021 - 06.2024
Assistant General Manager
IHOP/CFRA, LLC.
09.2019 - 04.2020
Restaurant Manager
Pizza Hut
04.2019 - 09.2019
General Manager
The Spinx Company
12.2012 - 11.2018
Food and Beverage Manager
Best Western Hotels & Resorts
10.2008 - 09.2012
Operations Manager
Pulse Nightclub
02.2008 - 09.2008
Food and Beverage Manager
Hawthorn Suites by Wyndham
02.2007 - 01.2008
Food and Beverage Manager
Marriott Vacations Worldwide Corp
07.2006 - 01.2007
Food and Beverage Manager
Residence Inn By Marriott
01.2002 - 07.2006
Guest Services Manager
Courtyard by Marriott
12.1998 - 01.2002
Associate of Science - Hotel, Motel, and Restaurant Management
Johnson & Wales University
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