Heather Barrineau
Florence
Summary
Dynamic and results-driven professional with extensive experience in banking with a proven track record in cash management and customer service excellence. Skilled in training and onboarding, I successfully increased cross-selling by 40% while maintaining high accuracy in transactions. Dependable and proactive, I thrive in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Cashier
Bucee's
Florence
06.2023 - Current
- Process customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provide exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Trained new cashiers on proper transaction handling and customer issue resolution procedures
- Maintained clean checkout area, ensured proper bagging of items, and restocked supplies to enhance customer experience
- Monitored stock levels at checkout counter to support inventory management and ensure product availability
- Fulfilled miscellaneous responsibilities to support team operations.
Cashier
Sam's Club
Florence
10.2020 - 06.2023
- Oversaw high-volume checkout lanes during peak hours, ensuring accuracy and speed in transactions
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Processed exchanges or refunds per company policies, delivering excellent service to resolve customer concerns
- Utilized upselling techniques to enhance sales of promotional items and add-ons
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies.
Cashier
Youngs
Florence
11.2018 - 08.2020
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Oversaw high-volume checkout lanes during peak hours, ensuring accuracy and speed of transactions
- Utilized upselling techniques to enhance sales of promotional items and add-ons
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Trained new cashiers on transaction handling and customer issue resolution procedures
Bank Teller
SAFE FCU
Florence
10.2013 - 10.2018
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Identified and reported fraudulent activities, ensuring compliance and protecting customer assets
- Promoted bank products and services tailored to customers' financial needs and goals
- Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
- Collaborated with team members to achieve branch sales targets through cross-selling initiatives
- Achieved a consistently high level of accuracy when processing large volumes of cash transactions
- Built strong relationships with regular customers through personalized service, enhancing customer loyalty
- Investigated discrepancies or errors promptly to ensure timely resolution for customers
Teller Supervisor
First Federal
Florence
10.1998 - 08.2013
- Supervised team of 5 tellers, guiding and supporting to enhance transaction processing accuracy and efficiency
- Collaborated with branch manager to develop strategies for achieving sales goals, resulting in an increase in cross-selling products by 40%
- Implemented a system for tracking individual teller performance metrics, allowing for targeted coaching and recognition of top performers
- Conducted performance evaluations for tellers, delivering constructive feedback to foster development and improve overall team performance
- Resolved complex customer issues or complaints promptly and effectively, maintaining high levels of customer satisfaction
- Performed regular audits of teller transactions to identify discrepancies or potential fraudulent activities
- Managed vault operations including balancing cash drawers, ordering currency supplies, and ensuring compliance with security protocols
- Built strong relationships with key customers through personalized service and proactive communication, resulting in increased customer loyalty
Education
High school diploma -
South Florence High School
Florence, SC05-2026
Accomplishments
- Champion's "Teller All Star Team" consecutively
Timeline
Cashier
Bucee's
06.2023 - Current
Cashier
Sam's Club
10.2020 - 06.2023
Cashier
Youngs
11.2018 - 08.2020
Bank Teller
SAFE FCU
10.2013 - 10.2018
Teller Supervisor
First Federal
10.1998 - 08.2013
High school diploma -
South Florence High School