Summary
Overview
Work History
Education
Skills
Timeline
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Heather Batchler

Gaston

Summary

Dynamic professional with extensive experience at Sandhills Pediatrics, excelling in organization and customer relations. Proven ability to enhance patient satisfaction through efficient appointment scheduling and effective communication. Skilled in data entry and office administration, consistently streamlining processes to improve operational efficiency and foster strong relationships with patients and healthcare providers.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

17
17
years of professional experience

Work History

Receptionist

Sandhills Pediatrics
04.2025 - Current
  • Greeted and directed visitors, ensuring a welcoming environment.
  • Managed multi-line phone systems, handling inquiries efficiently.
  • Scheduled appointments and maintained calendar for staff members.
  • Processed incoming and outgoing mail, ensuring timely distribution.
  • Scheduled patient appointments and managed daily calendar for optimal office flow.
  • Verified patient insurance information, ensuring accuracy for billing processes.
  • Assisted patients with check-in procedures, enhancing overall patient experience.
  • Maintained electronic health records, ensuring compliance with privacy regulations.
  • Coordinated communication between medical staff and patients, streamlining information exchange.
  • Processed incoming calls and inquiries efficiently, providing timely responses to patients' needs.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Monitors voicemail daily and return calls within 30min to ensure all call are returned the same day
  • Schedule appointments following the physician's preference and insurance requirements between all well visits.
  • Contact patients when a "no-show" and reschedule appointments and / or send out patient letters per company policy.
  • Complete all patient medical records requests
  • maintain and update patient medical records in compliance with federal and state regulations.
  • Input patient information into electronic medical record systems.
  • Ensure the integrity and confidentiality of medical records during data entry and retrieval processes.
  • Work closely with healthcare providers, administrative staff, and patients to obtain and clarify information.
  • Enter NB paperwork form the nursery physicians the same day or first thing the following morning if received at office level.
  • Collect co-pay and deductibles on all patients at the time of visit
  • Identify patients who need assistance with setting up and getting access to patient portal.
  • Ensure patients have received the appropriate CHADIS questionnaires prior to their appointment.
  • Encourage patients to log in to their patient portal and begin CHAIDS questionnaires prior to their appointment time.

Referral Specialist

Sandhills Pediatrics
08.2024 - 04.2025
  • Managed patient referrals to ensure timely access to specialized care.
  • Collaborated with healthcare providers to streamline referral processes and improve patient outcomes.
  • Utilized electronic health record systems to track and document referral activities efficiently.
  • Provided exceptional customer service by addressing patient inquiries regarding referral procedures.
  • Coordinated communication between patients, physicians, and specialists for seamless care transitions.
  • Assisted in training new staff on referral protocols and system navigation best practices.
  • Monitored referral trends to identify areas for process improvement and enhance efficiency.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
  • Verified insurance benefits and eligibility for [Type] procedures before referring clients.
  • Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
  • Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Monitor patient progress and follow up on referral outcomes to guarantee continuity of care
  • Maintain accurate records of all referrals, including documentation and reporting using our EHR system.



Clerical Manager

Sandhills Pediatrics
08.2022 - 08.2024
  • Supervised daily clerical operations to ensure efficiency and accuracy in document management.
  • Trained and supported staff on administrative protocols and software applications.
  • Developed streamlined processes for data entry and record-keeping tasks.
  • Coordinated workflow among team members to optimize resource allocation.
  • Manage clerical office supply inventory
  • Professionally address and resolve patient complaints
  • Assist Clerical Educator in training other front desk team members to preform both referral and receptionist responsibilities
  • Enters Physicians schedule for 2 different locations
  • Monitor the physicians schedule for accuracy in scheduling preferences, overbooking, and resolve any issues as needed.
  • Monitor front staff and ensure preforming to company standards.
  • Assisted in creating training materials for onboarding new clerical staff.
  • Monitored compliance with company policies and procedures within the team.
  • Facilitated communication between departments to improve information flow and collaboration.
  • Increased department efficiency with the introduction of new software programs for data management and reporting.
  • Conducted regular audits of inventory supplies to ensure adequate stock levels were maintained while minimizing waste due to expiration or obsolescence.
  • Enhanced team productivity by delegating tasks, setting priorities, and monitoring progress.
  • Spearheaded cross-departmental collaboration projects resulting in improved communication and resource sharing among teams.
  • Maintained strict confidentiality in handling sensitive information related to personnel records, financial data, and legal documents.
  • Assigned work and verified completion of assignments.
  • Implemented a document management system that increased accessibility of important files for all team members while maintaining security protocols.
  • Maintained constant inventory of supplies and ordered new stock.
  • Boosted employee morale through regular performance evaluations and constructive feedback sessions.

Salon Manager

Paradise Hair Salon
05.2014 - 01.2022
  • Oversaw daily salon operations, ensuring high standards of service and client satisfaction.
  • Trained and mentored staff on best practices for customer engagement and technical skills.
  • Implemented inventory management systems to optimize product availability and reduce waste.
  • Developed marketing strategies to promote services, increasing client retention and acquisition.
  • Conducted performance evaluations, providing feedback to enhance employee development and productivity.
  • Managed scheduling to maximize resource allocation and minimize appointment gaps.
  • Resolved client complaints promptly, maintaining positive relationships and enhancing overall experience.
  • Analyzed sales reports to identify trends, informing decisions on service offerings and promotions.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained general appointment calendar and set shift schedules.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Handled employee scheduling and coverage needs during business hours.
  • Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
  • Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.

Salon Area Manager

Cost Cutters Family Hair Care
01.2009 - 05.2014
  • Led regional operations to ensure compliance with corporate standards and local regulations.
  • Developed and implemented strategic initiatives to enhance operational efficiency across multiple locations.
  • Mentored and trained staff, fostering a culture of continuous improvement and accountability.
  • Analyzed market trends to identify growth opportunities, driving sales performance in assigned territories.
  • Collaborated with cross-functional teams to optimize inventory management and reduce costs.
  • Streamlined communication processes between management and frontline staff, improving service delivery outcomes.
  • Conducted regular performance evaluations, setting clear objectives for team members to achieve targets.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Organized promotional events and interacted with community to increase sales volume.

Education

Associate of Science - Health Information Management

ECPI University
Columbia, SC
06-2018

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Administrative support

Timeline

Receptionist

Sandhills Pediatrics
04.2025 - Current

Referral Specialist

Sandhills Pediatrics
08.2024 - 04.2025

Clerical Manager

Sandhills Pediatrics
08.2022 - 08.2024

Salon Manager

Paradise Hair Salon
05.2014 - 01.2022

Salon Area Manager

Cost Cutters Family Hair Care
01.2009 - 05.2014

Associate of Science - Health Information Management

ECPI University

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Heather Batchler