Heather Berger

Inman

Summary

Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.

Overview

years of professional experience

Work History

Dental Assistant/Medicaid Billing Specialist

Health Promotion Specialists

Lexington, SC

08.2022 - Current

Assisted dentists and hygienist in procedures, ensuring patient comfort and compliance with safety protocols.
Handled administrative tasks such as billing, insurance claims processing.
Managed patient records using digital systems, maintaining accuracy and confidentiality.
Documented patient dental health information and medical history.
Audited and corrected billing and posting documents for accuracy.

Preschool Computer Trainer

Computer Pals Learning Centers

Brevard, NC

06.2009 - 05.2012

Oversaw training programs across ten childcare centers in Buncombe County.
Directed all facets of account management to enhance children's readiness for elementary school through computer skills education.
Assisted in daily operations at childcare center by setting up computers. Supported teaching staff in delivering engaging classes. Processed billing for customers efficiently.

Collections Coordinator

Blue Sky Pediatrics

Arden, NC

07.2006 - 06.2009

Managed collection processes to ensure timely revenue recovery for the department.
Conducted research on outstanding accounts. Composed collection letters to communicate with account holders. Reached out to account holders via phone to discuss payment options.
Assisted team members by managing payment postings and offering front desk reception services during peak times.

Bank Teller

RBC Centura

Arden

05.2002 - 05.2004

Executed comprehensive customer service operations for lobby, drive-thru, and phone clients.
Managed all cash transactions, including deposits and withdrawals, ensuring accurate cash drawer balance.
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

Education

A-B Tech

Asheville, NC

North Buncombe High School

Weaverville, NC

Skills

Patient confidentiality practices
Accurate data entry
Payment posting expertise

Attention to detail
Excellent communication
Organizational skills

Timeline