Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather DiMichele Chavar

Lancaster

Summary

Skilled in implementing comprehensive strategies to source, engage and retain customer relations. Proficient in utilizing CRM tools and digital platforms for communications and parts procurement. Resourceful professional in the field of mechanical supervision, known for high productivity and efficiency in task completion. Possess specialized skills in operational troubleshooting, preventive maintenance strategies, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and effective teamwork.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Maintenance Coordinator-Fiance

Penske Truck Leasing
Easton/ Charlotte
05.2023 - 04.2025
  • 24 Fleet Maintenance Shop.
  • Skilled in implementing comprehensive strategies to source, engage and retain customer relations.
  • Proficient in utilizing CRM tools and digital platforms for communications and parts procurement.
  • Update customers on repairs and parts orders.
  • Dispatch calls for roadside calls.
  • Follow Penske policy and procedure.
  • Maintain inventory stock levels for parts and tires utilizing weekly cycle counts.
  • Utilize vendor sites Freightliner Excellorator and Navistar Rush Parts Connect.

MAC Assembly

Stanley Black and Decker
Allentown
02.2022 - 03.2023
  • Assemble MAC toolboxes.
  • Understand all aspects of Assembly line, Accessories, locks, slides, drawers etc as check QC.
  • Receive paint schedule for sales orders.
  • Print all orders, shipping labels and serial numbers.
  • Compile MTO packets, special labels and export all data needed for paint and fabrication for manufacturing.
  • Inventory packing supplies needed for warehouse and order as needed.
  • Assist Purchasing and Engineering with building concerns/questions with knowledge from the Assembly floor.
  • Inventory Scrap and clear COGI in SAP.
  • Lean Six Sigma Yellow Belt.
  • Kaizen

Service Advisor

Kelly Auto group
05.2021 - 02.2022
  • Company Overview: (Toyota/ CJDR)
  • Schedule/check in customers utilizing multi platform communication.
  • Verify customer concerns, maintenance schedules, and estimates of vehicles in shop.
  • Skilled in implementing comprehensive strategies to source, engage and retain customer relations.
  • Proficient in utilizing CRM tools and digital platforms for communications and parts procurement, as well as communication between customers and technicians.
  • Order parts, schedule additional work, sublet estimates.
  • Organize spreadsheets for loaner, backorder parts etc.
  • Assure all documents and procedures are followed to submit warranty claims and claim is processed.
  • (Toyota/ CJDR)
  • Software- CDK/ Microsoft Office/ Google DOCS/ Excel/ ALLData
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Assisted with scheduling appointments for service work to be performed on vehicles.

Client Advisor

BMW of Reading
Reading
06.2020 - 05.2021
  • Assist customers with New or Pre-Owned vehicles.
  • Schedule visits for test drives in store.
  • Demonstrate expertise in spearheading brand initiative orchestrating marketing campaigns across multiple multimedia platforms.
  • Proficient in using CRM tools and digital platforms for both sales and service.
  • Coordinate online sales with virtual tours, delivery logistics and paperwork.
  • Complete trade and appraisal documents.
  • Order new builds or locate units to swap if necessary.
  • Use spreadsheets to track sales, customer info and personal info such as commissions.
  • Software Dealertrack,/ Reynolds & Reynolds/ Google DOCS/ Word/ Excel

Service Advisor

Leo Kaytes Ford
Warwick
04.2019 - 06.2020
  • Utilize multi platform service for scheduling, check in, estimating and warranty.
  • Greet customers and scan vehicles into FMC check for Warranty and Recall.
  • Print all warranty documents for technicians to ensure all procedures are followed and claim is processed properly.
  • Order parts, schedule sublets.
  • Fleet Manager: Enterprise Fleet, Wheels, Warwick PD, Greenwood Lake PD and Sussex County police, Fire and EMS.
  • Software- Dealertrack/ FMCDealer/ALLDATA/Google DOC/ Excel/ Word

Intake Coordinator

C&L Auto Body
East Hanover
02.2019 - 04.2019
  • GEICO Direct repair Liaison.
  • Check-in vehicle, verify damages with customers.
  • Mark accident related damages and unrelated damages with customers.
  • Utilize CCC to document all damage and upload to write estimate and order parts.
  • Submit additional supplements if necessary.
  • Follow up with the customer regarding the process, complete QC.

Customer Fulfillment

Tiffany & co.
Parsippany
12.2017 - 01.2019
  • Customer Fulfillment and bulk order packing as well as pre packing.
  • Work in a Retail Supply Center prepping orders for domestic and international retail orders.
  • QA- crystal, sterling silver, gold, platinum, diamonds and fine China.

BDC, Internet Sales

Performance Lincoln & Ford
Randolph
02.2018 - 06.2018
  • Incoming calls and internet leads for both New and Pre-owned vehicles.
  • Proficient in CRM tools and digital platforms for customer engagement.
  • Follow up customer leads, answer any questions and schedule customers, assuring scheduled vehicles are available and ready.
  • Reynolds and Reynolds Word

Owner/Stylist

Salon DiMichele
Sparta
10.2013 - 12.2017
  • Owner, Stylist and Advisor.
  • Since taking over from the previous salon owner (Gabriel Perry).
  • Customer relations, Staff training and HR, Scheduling.
  • A/R, A/P, Inventory management, inventory forecasting and displays as well as all continuing education.
  • As a stylist; customer guidance, chemistry, aesthetics, barbering, color correction and adhering to all state and local laws and regulations as required.
  • Utilize Social media for marketing and promoting local community involvement.

Stylist/ Assistant Mgr.

Gabriel Perry
Sparta
02.2008 - 10.2013
  • Company Overview: (closed)
  • Perform day to day daily operations.
  • Open and close shop.
  • Inventory Management, communicate with vendors to find best products for customers and location, place orders and stock shelves.
  • Continue education with product companies and pass knowledge on to clients.
  • Continually educate clients on best practices for their best selves.
  • (closed)

Assistant Office Mgr.

Afton Auto Body & Towing
Kearny
05.2005 - 09.2008
  • Company Overview: (closed)
  • A/P, A/R parts and supply forecasting.
  • Liaison for suppliers and sales reps.
  • Customer service for towing, police impounds and body shop.
  • Draft and negotiate contracts for multiple municipalities for towing, submit requests for abandoned vehicles and negotiate at auction.
  • Intake accident reports to correspond with estimates and adjusters reports, follow through upon completion with customers.
  • Draft repair Estimates via Mitchell.
  • (closed)

Education

European Academy of Cosmetology -

European Academy of Cosmetology
Union, NJ
12.1999

West Orange High School -

West Orange High School
West Orange
01.1997

Skills

  • Sales-Health & Beauty
  • Sales- Automotive
  • Customer Satisfaction
  • Quickbooks
  • ZOOM
  • Google Workspace
  • Microsoft Office
  • AS400
  • Lean Six Sigma Green Belt
  • Kaizen
  • SAP
  • CCC
  • AllData
  • Forklift
  • Lean Six Sigma
  • CPR/ First Aid/ AED Certified
  • Analytical skills
  • Fleet maintenance
  • Customer relationship management
  • Parts procurement
  • Inventory management
  • Roadside assistance
  • Data analysis
  • Quality control
  • Vendor management
  • Effective communication
  • Problem solving
  • Time management
  • Inventory oversight
  • Skilled maintenance and repair
  • Standards conformance
  • Budgeting and cost control
  • Resolve grievances
  • Safety standards
  • Workflow management
  • Professionalism
  • Self motivation
  • Task prioritization
  • Adaptability
  • Inspect completed work
  • Tool and parts inventory oversight
  • Work order management
  • Attention to detail
  • Safety compliance
  • Professional demeanor
  • Scheduling proficiency
  • Preventative maintenance
  • Policy implementation
  • Written communication
  • Problem-solving
  • Operational efficiency
  • Job prioritizing
  • Time management abilities
  • Teamwork

Certification

  • Ford Level 3 Service Advisor
  • BMW Client Advisor
  • Stellantis CJDR Advisor
  • NJ State Cosmetology License
  • NC State Cosmetology License
  • PA Auto Sales License (EXP)

Timeline

Maintenance Coordinator-Fiance

Penske Truck Leasing
05.2023 - 04.2025

MAC Assembly

Stanley Black and Decker
02.2022 - 03.2023

Service Advisor

Kelly Auto group
05.2021 - 02.2022

Client Advisor

BMW of Reading
06.2020 - 05.2021

Service Advisor

Leo Kaytes Ford
04.2019 - 06.2020

Intake Coordinator

C&L Auto Body
02.2019 - 04.2019

BDC, Internet Sales

Performance Lincoln & Ford
02.2018 - 06.2018

Customer Fulfillment

Tiffany & co.
12.2017 - 01.2019

Owner/Stylist

Salon DiMichele
10.2013 - 12.2017

Stylist/ Assistant Mgr.

Gabriel Perry
02.2008 - 10.2013

Assistant Office Mgr.

Afton Auto Body & Towing
05.2005 - 09.2008

European Academy of Cosmetology -

European Academy of Cosmetology

West Orange High School -

West Orange High School

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Heather DiMichele Chavar