Heather Fox

• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
• Analyzed and processed new referrals.
• Created weekend schedules for the clinicians.
• Checked on the status of our ROC patients.
• Pulled documents from Epic for clinicians and clinical supervisors.
• Contacted patients to verify the information on the referrals.
• I worked 100% remote.
• Documented changes in the patients chart.
• Communicated any update via zoom and email.

I am responsible for entering patient referrals for hospice into our Home Care Home Base system. I also answer phone calls from our patients and fellow employees.

I worked third shift for AAA Washington. I was responsible for taking the original requests for service from our members, as well as dispatching emergency providers to assist. I also handled the creation and upkeep of memberships.

I worked multiple different positions for Bank of America. I started off in Customer Service. I helped customers with questions regarding their accounts. Then I moved to a fulfillment position. I processed paperwork submitted by the customer service department. For example, customer letters, fee reversals as well as the online email requests from customers. After 8 years I moved to a teller position in both Lynnwood Washington and Richmond Virginia. I moved back to Washington and processed checks that came in for deposit, before leaving Bank of America.