Heather Gallo
Laurens
Summary
Knowledgeable Registered Nurse with solid history of managing complex caseloads and providing comprehensive support to diverse patients. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments. Experienced with comprehensive patient assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage patient services. Track record of fostering positive client relationships and achieving measurable improvements in patients well-being.
Overview
5
5
years of professional experience
Work History
Case Manager
VIA Health Partners
03.2024 - Current
- Maintained accurate documentation on all patients, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of patient situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing patients closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated patients empowering them to make informed decisions about their care needs.
Nurse Manager
Martha Frank's Baptist Retirement Center
08.2022 - 04.2024
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Charge Nurse
NHC
02.2022 - 08.2022
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
Registered Nurse
Piedmont Ob/gyn
08.2020 - 02.2022
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate nursing care that addressed physical, emotional, and spiritual needs.
Education
Associate of Applied Science - Nursing
Piedmont Technical College
Greenwood, SC08-2018
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Chronic disease management
- HIPAA compliance
- Multidisciplinary approach
- Team leadership
- Customer service
Timeline
Case Manager
VIA Health Partners
03.2024 - Current
Nurse Manager
Martha Frank's Baptist Retirement Center
08.2022 - 04.2024
Charge Nurse
NHC
02.2022 - 08.2022
Registered Nurse
Piedmont Ob/gyn
08.2020 - 02.2022
Associate of Applied Science - Nursing
Piedmont Technical College
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