HEATHER HARRISON
Spartanburg
Summary
Resourceful professional with exceptional team leadership qualities and operational management capabilities. Strong work ethic, adaptability, and highly-motivated with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Strong ability to multitask and function effectively in high-pressure environments.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Assistant Store Manager
Panda Restaurant Group
03.2023 - Current
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw aspects of maintenance, inventory, and daily activity management.
Senior Process Specialist
Copart
08.2021 - 03.2024
- Monitored progress towards defined goals, providing feedback when necessary.
- Resolved customer complaints quickly by identifying root causes of issues and taking appropriate actions.
- Managed multiple projects concurrently, ensuring timely completion of tasks.
- Assisted in training staff on newly implemented systems or procedures.
Assistant Branch Manager
Amscot Financial
02.2006 - 07.2014
- Analyzed financial data and prepared reports on the branch's performance for senior management.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
- Evaluated credit application to determine risk factors and financial feasibility.
Education
Associate of Science - Business Administration
Rasmussen University
07-2015
Skills
- Customer service
- Effective communication
- Issue resolution
- Scheduling coordination
- Data reporting
- Operational efficiency
- Team management
- Sales growth
Certification
- Servsafe Food Manager Certificate
Timeline
Assistant Store Manager
Panda Restaurant Group
03.2023 - Current
Senior Process Specialist
Copart
08.2021 - 03.2024
Assistant Branch Manager
Amscot Financial
02.2006 - 07.2014
Associate of Science - Business Administration
Rasmussen University