Heather Howell-Whitlock
Columbia
Summary
Innovative QIDP with a proven track record at Calhoun County DSNB, excelling in case management and regulatory compliance. Expert in integrated treatment planning, fostering collaboration among interdisciplinary teams. Recognized for enhancing consumer outcomes through effective problem-solving and a positive, team-oriented approach. Committed to continuous improvement and exceptional service delivery.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Qualified Intellectual Disability Professional
Calhoun County DSNB
11.2023 - Current
- Established trust and rapport with consumers, providing a safe and supportive environment for growth and development.
- Ensured compliance with relevant laws and regulations by maintaining accurate records, adhering to established procedures, and participating in regular audits as needed.
- Demonstrated commitment to professional development by staying current on industry trends, research findings, and legislative changes impacting service provision for individuals with intellectual disabilities.
- Optimized resource allocation by actively participating in interdisciplinary team meetings to review progress and adjust care plans as needed.
- Implemented evidence-based interventions tailored to the specific needs of each individual in order to promote optimal outcomes for clients with intellectual disabilities.
- Enhanced individualized support by developing personalized care plans for clients with intellectual disabilities.
- Delivered high-quality training programs for staff members focused on best practices in supporting individuals with intellectual disabilities.
House Manager
CHESCO Services
04.2021 - Current
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Supervised direct care staff in preparing meals and handling chores and provided constructive feedback.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Assisted consumers with daily hygiene and living tasks.
- Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
- Improved household efficiency by implementing detailed schedules and routines for staff members.
- Streamlined household operations, establishing structured inventory system for pantry and household supplies.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the facility, fostering a positive environment for both consumers and staff.
Disability Claims Adjudicator
SCVR-DDS
02.2004 - 10.2019
- Expedited complex cases by collaborating closely with legal teams and clients when necessary.
- Enhanced claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Applied fundamental liability concepts, practices and procedures of state or federal laws and requirements.
- Utilized analytical skills to identify trends in disability claims data, informing strategic decision-making processes.
- Managed a high volume of cases effectively, prioritizing tasks and meeting strict deadlines consistently.
- Provided exceptional customer service, addressing claimant concerns and guiding them through the process.
- Evaluated disability claims for accuracy, reducing errors and ensuring proper benefit allocation.
- Reviewed medical records meticulously for accurate interpretation of claimants'' functional abilities and limitations.
- Continuously improved personal performance by participating in professional development opportunities relating to disability claims assessment.
- Communicated with various parties involved in the claims process, fostering strong working relationships.
- Maintained up-to-date knowledge of relevant regulations, ensuring compliance in all adjudication tasks.
- Collaborated with medical professionals to gather crucial information for accurate claim assessments.
Education
Master of Arts - Christian Studies
Grand Canyon University
Phoenix, AZ05-2017
Skills
- Case management
- Regulatory compliance
- Data analysis
- Integrated treatment planning
- Inventory management
- Customer service
- Conflict resolution
- Team building
- Communication skills
- Time management
- Professional collaboration
- Friendly, positive attitude
- Problem-solving
- Attention to detail
Certification
CPR
CPI
Professional Development Leadership Program-2017
Timeline
Qualified Intellectual Disability Professional
Calhoun County DSNB
11.2023 - Current
House Manager
CHESCO Services
04.2021 - Current
Disability Claims Adjudicator
SCVR-DDS
02.2004 - 10.2019
Master of Arts - Christian Studies
Grand Canyon University
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