Heather Knight

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Demonstrated speed and accuracy in order item selection.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Tracked substitutions and informed customers of changes.
• Selected best-quality perishable items such as meat and produce.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Worked productively with customers to meet order requirements and service expectations.
• Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.

Accumulated more than ten years of expertise in diverse medical settings, from doctor's offices to hospital emergency departments specializing in level 1 trauma.