Service Administrator
Dobbs Equipment
- Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Immediately brought critical issues to customer service manager for resolution.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Completed bi-weekly payroll for Number employees.
- Improved inventory management through diligent tracking of supplies usage patterns leading to reduced waste and optimized reordering schedules.
