Heather McAbee
Easley,South Carolina
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Entry position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Appointment Scheduler
H2insight
08.2025 - Current
- Facilitated outbound calls to maintain client connections and support insurance agents and financial advisors in service delivery.
- Achieved improved client satisfaction by efficiently scheduling in-office and virtual appointments. Increased operational effectiveness through strategic coordination of appointment logistics. Fostered enhanced communication by organizing meetings that aligned team efforts.
- Captured and documented call details to improve response times and customer satisfaction. Improved team collaboration by maintaining accurate logs of customer interactions. Contributed to overall service quality by ensuring thorough records of all calls.
- Identified and pursued key goals that enhance operational effectiveness.
Mobile Expert
Metro PCs
07.2022 - 03.2025
- Delivered exceptional customer service by greeting all customers promptly and courteously.
- Ensured compliance with all cash handling policies and procedures.
- Facilitated customer assistance by locating items, addressing inquiries, and delivering exceptional service.
- Monitored cash drawers at shift start and reconciled balances at shift end.
- Led team in delivering exceptional customer service and resolving complex technical issues.
- Mentored junior staff on mobile technology trends and best practices for customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions and improving product offerings.
- Coordinated promotional events to drive sales, increasing foot traffic and brand awareness within local communities.
Cashier
Food Lion
11.2021 - 07.2022
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Home Caregiver
Home Instead
09.2020 - 04.2022
- Assisted residents in managing daily living including lifting, bathing, and feeding support.
- Encouraged social interaction of clients and participated in activities that encouraged reading, games, and activities.
- Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans.
- Evaluated patient's medical condition on daily basis.
- Provided dignified care to residents in assisted living and memory care communities, including those with all stages of dementia and Alzheimer's disease.
- Maintained case notes to document resident progress and condition.
- Performed household chores to ensure cleanliness, safety, and livability.
- Helped patients choose appropriate clothing for activities and weather and assisted with dressing and undressing.
- Changed bed linens, cleaning and disinfecting rooms regularly.
- Provided patients with emotional and social support.
Deli Clerk
Ingles
01.2020 - 04.2020
- Assisted customers in selecting deli products, ensuring high-quality service and satisfaction.
- Operated slicers and scales efficiently to prepare meats and cheeses according to customer specifications.
- Trained new staff on proper food handling techniques and equipment use for optimal performance.
- Monitored inventory levels, restocked supplies to minimize shortages during peak hours effectively.
- Collaborated with team members to execute daily operational tasks smoothly in a fast-paced environment.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Cashier Team Lead
Tacos & Bla Bla
06.2018 - 01.2020
- Processed card and cash transactions.
- Took orders and ran food.
- Cleaned thoroughly.
- Cared for customers needs.
- Trained cashiers on store policies and performance standards to maintain optimal customer service levels.
- Opened up and operated cash register to relieve long lines at peak shopping times.
- Conversed with customers about experiences, needs, and upcoming promotions to maximize brand loyalty.
Cashier
Bi-Lo
08.2018 - 12.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Trained new cashiers on company policies and operational procedures.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
GED - undefined
Spartanburg Adult Education
Spartanburg, South CarolinaSkills
- Oversaw cash handling processes, maintaining compliance with company policies and procedures
- Achieved improved workspace efficiency through effective drawer organization Balanced inventory levels to support seamless operations and reduce downtime Enhanced team productivity by maintaining orderly and accessible drawer systems
- Analyzed customer flow patterns to identify trends and improve service delivery
- Analyzed cash transactions and reconciled discrepancies to uphold financial accountability and compliance standards
- Managed customer interactions to ensure a positive experience and foster long-term relationships
- Delivered clear and concise verbal communication to support project objectives and stakeholder alignment
- Facilitated communication with existing customers via outbound calls to address inquiries and provide support
- Maintained detailed records of call interactions to support effective follow-up and analysis
- Developed and maintained comprehensive schedules to enhance operational efficiency
Timeline
Appointment Scheduler
H2insight
08.2025 - Current
Mobile Expert
Metro PCs
07.2022 - 03.2025
Cashier
Food Lion
11.2021 - 07.2022
Home Caregiver
Home Instead
09.2020 - 04.2022
Deli Clerk
Ingles
01.2020 - 04.2020
Cashier
Bi-Lo
08.2018 - 12.2018
Cashier Team Lead
Tacos & Bla Bla
06.2018 - 01.2020
GED - undefined
Spartanburg Adult Education