Heather Walker
Florence
Summary
Dynamic Masters Level Social Worker with extensive experience at Family Options Providers, specializing in Behavioral Health therapy and client advocacy. Proven track record in developing individualized care plans and facilitating community resource connections, enhancing client outcomes through compassionate support and effective crisis intervention. Committed to promoting mental health awareness and empowering clients to achieve their goals.
Overview
13
13
years of professional experience
Work History
Masters Lever Social Worker
Family Options Providers
06.2015 - 01.2024
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Updated client documentation for accurate, compliant and current records.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
- De-escalated stressful situations through individual and family crisis interventions.
- Supported clients and families with empathy and compassion during difficult times.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Advocated for clients to assure respected rights and wishes.
- Monitored clients' progress to adjust treatment plans accordingly.
- Administered assessments to identify clients' needs and establish treatment plans.
- Educated clients and families on mental health, wellness and recovery topics.
- Devised and implemented community-based programs to promote mental health awareness.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Developed and implemented individualized treatment plans for clients.
- Utilized evidence-based practices to provide effective interventions for clients.
- Collaborated with other professionals to plan and coordinate care for clients.
Social Worker
Beckley Appalachian Regional Hospital
10.2013 - 06.2015
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Updated client documentation for accurate, compliant and current records.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
- De-escalated stressful situations through individual and family crisis interventions.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- Monitored clients' progress to adjust treatment plans accordingly.
- Administered assessments to identify clients' needs and establish treatment plans.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Documented client progress and activities in accordance with agency policies and procedures.
- Comprehensive psychosocial assessment of all patients
- Helped patients and families understand their illness and treatment options, as well as consequences of various treatments or treatment refusal
- Helped patients/families adjust oto hospital admission; possible role changes; exploring emotional and social responses to their illness and treatments
- Educated patients on the roles of health care team members
- Discharge planning to ensure patients had all necessary equipment at home prior to discharge
- Placed referrals to facilities if/when needed for long term/short term rehabilitation
- Supplied list and numbers of resources within the community for if/when needed for further assistance once discharged home
Case Manager Supervisor
Raleigh County Community Action Association
08.2010 - 10.2012
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Worked with the homeless population to obtain housing
- Assisted families with budgets and yearly taxes
Education
Masters in Social Work - Social Work
Concord University
Athens, WV07-2017
Bachelor of Social Work - Social Work
Mountain State University
Beckley, WV08-2008
Bachelor of Science - Health Sciences
Mountain State University
Beckley, WV08-2008
Skills
- Emergency intervention
- Psychosocial assessment
- Trauma-informed therapy
- Motivational enhancement therapy
- Behavioral therapy
- Patient-centered care
- Cognitive behavioral therapy
- Grief and bereavement counseling
- Client documentation
- Service planning
- Social services
- Records management
- Compassionate
- Client advocacy
- Mandatory reporting procedures
- Substance abuse expertise
- Discharge planning
- Client confidentiality
- Referrals and networking
- Grief processes
- Community resources
- Behavioral management
- Therapeutic services
- Behavioral counseling
- Case needs assessments
Timeline
Masters Lever Social Worker
Family Options Providers
06.2015 - 01.2024
Social Worker
Beckley Appalachian Regional Hospital
10.2013 - 06.2015
Case Manager Supervisor
Raleigh County Community Action Association
08.2010 - 10.2012
Masters in Social Work - Social Work
Concord University
Bachelor of Social Work - Social Work
Mountain State University
Bachelor of Science - Health Sciences
Mountain State University
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