Heaven Ortiz
Rockhill
Summary
Dynamic sales associate with proven customer service and teamwork skills at Dollar General Market. Successfully enhanced customer experiences through effective product demonstrations and relationship building, driving repeat business. Proficient in point-of-sale systems and inventory management, ensuring operational efficiency and store organization. Committed to delivering exceptional service and fostering a welcoming environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Dollar General Market
06.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to provide accurate information.
- Operated point-of-sale systems efficiently for transactions and returns.
- Collaborated with team members to ensure store cleanliness and organization.
- Participated in stock replenishment efforts to maintain inventory levels on the sales floor.
- Engaged in product demonstrations to highlight features and benefits to customers.
- Supported visual merchandising efforts by arranging displays according to company guidelines.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Office Cleaner
LHP Cleaning Services
03.2024 - 06.2024
- Maintained cleanliness and organization of office spaces, ensuring a welcoming environment.
- Operated cleaning equipment such as vacuums and floor scrubbers efficiently.
- Implemented daily cleaning schedules to enhance workplace hygiene and aesthetics.
- Restocked cleaning supplies, minimizing downtime and maintaining operational efficiency.
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
Sales Associate
7-eleven
08.2023 - 03.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Babysitter
Private Individual
01.2022 - 07.2023
- Supervised children's activities, ensuring safety and engagement during playtime.
- Developed and implemented age-appropriate educational activities and games to support learning.
- Maintained open communication with parents regarding children's behavior and progress.
- Managed daily routines, including meal preparation and bedtime schedules, promoting structure.
Education
GED -
Rock Hill Adult Education
Rock Hill, SC06-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Dollar General Market
06.2024 - Current
Office Cleaner
LHP Cleaning Services
03.2024 - 06.2024
Sales Associate
7-eleven
08.2023 - 03.2024
Babysitter
Private Individual
01.2022 - 07.2023
GED -
Rock Hill Adult Education