HEAVEN ROBINSON
Hopkins
Summary
Motivated and detail-oriented Director of Operations with progressive experience in early childhood education, administrative leadership, and facility operations. Proven track record of advancing from classroom teaching to leadership, managing daily operations, supporting staff, coordinating schedules, and building strong relationships with families. Known for maintaining organized, safe, and efficient environments while supporting both children's development and team success.
Overview
9
9
years of professional experience
2023
2023
years of post-secondary education
Work History
Director of Operations
Crème de la Crème
Mount Pleasant
11.2025 - Current
- Oversee daily school operations, ensuring smooth coordination across classrooms, staff, and administrative functions
- Lead front office operations including scheduling, enrollment support, parent communication, and documentation
- Supervise administrative systems such as billing, attendance tracking, and student records
- Support staffing needs by coordinating schedules and maintaining proper classroom ratios
- Ensure a safe, clean, and compliant environment throughout the facility
- Serve as a key point of contact for families, handling questions, concerns, and tours professionally
- Collaborate with leadership to improve efficiency and overall school operations
- Ensured safety and supervision in both classroom and school-wide environments
Receptionist / Administrative Support
Crème de la Crème
Mount Pleasant
05.2025 - 11.2025
Lead Toddler Teacher
Crème de la Crème
Mount Pleasant
01.2025 - 05.2025
- Led a toddler classroom, supporting early childhood development through structured learning and play
- Maintained a safe and nurturing environment while managing daily routines and activities
- Transitioned into administrative support, assisting with front desk operations, communication, and scheduling
- Supported children's daily routines including play, learning, and social interaction
- Created a structured and nurturing environment for toddlers to develop motor and social skills
- Assisted with behavior guidance using patience and consistency
- Maintained close communication with families regarding children's progress and needs
- Collaborated with staff to support children with different developmental needs
Home Care Health Aide
Axcess Home Care
Spartanburg
05.2024 - 12.2024
- Assist clients with daily living activities while maintaining dignity and comfort
- Maintain clean, safe, and organized living environments
- Communicate effectively with families regarding care and scheduling
- Follow safety protocols and care plans consistently
- Provided companionship and emotional support
- Maintained a calm and structured environment
Sales Associate
Dee-Lishes Dishes and More LLC
Charleston
10.2019 - 02.2023
- Supported food preparation and maintained sanitary workspaces
- Assisted with event setup and smooth service operations
Stockroom Associate
Nordstrom
Mount Pleasant
10.2019 - 02.2023
- Managed inventory and maintained organized stockroom operations
- Assisted customers and supported daily store functions
Cashier/Food Prep
Wendy's
Summerville
06.2017 - 08.2020
- Delivered strong customer service in a fast-paced environment
- Maintained cleanliness and followed food safety procedures
Education
Associate in Science - Biology
Trident Technical College
Skills
- Operations Management
- Leadership & Team Coordination
- Administrative & Office Management
- Family Relations & Customer Service
- Scheduling & Staff Support
- Billing & Record Management
- Classroom & Child Development Support
- Safety & Compliance Practices
- Microsoft Office (Word, Excel, Outlook)
- Child Development & Behavior Support
- Social & Emotional Skill Building
- Daily Living & Routine Support
- Classroom & 1:1 Child Engagement
- Patience & Calm Presence
- Team Collaboration
- Communication with Families
- Safety Awareness & Supervision
Timeline
Director of Operations
Crème de la Crème
11.2025 - Current
Receptionist / Administrative Support
Crème de la Crème
05.2025 - 11.2025
Lead Toddler Teacher
Crème de la Crème
01.2025 - 05.2025
Home Care Health Aide
Axcess Home Care
05.2024 - 12.2024
Sales Associate
Dee-Lishes Dishes and More LLC
10.2019 - 02.2023
Stockroom Associate
Nordstrom
10.2019 - 02.2023
Cashier/Food Prep
Wendy's
06.2017 - 08.2020
Associate in Science - Biology
Trident Technical College