Heidi Levasseur
Florence
Summary
Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
20
20
years of professional experience
Work History
Store Manager
Davids Bridal
10.2016 - Current
- Managed $500k of inventory control, cash control and store opening and closing procedures.
- Managed 25+ store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained 4.8 or higher on Google reviews.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Analyzed and interpreted store trends to facilitate planning.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
Aeropostale
02.2008 - 10.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed 30+ store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures daily.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates weekly in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules weekly based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for 20+ employees weekly.
- Rotated merchandise and displays to feature new products and promotions and achieve optimum appeal and minimize shrinkage
- Coached sales associates regularly on product knowledge by using wide variety of training tools.
- Protected store from loss/theft by setting and enforcing security policies.
Assistant Store Manager
Aeropostale
11.2004 - 02.2008
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies for more than $500k+.
- Helped with planning schedules and delegating assignments daily for 5+ associates to meet coverage and service demands.
- Offered hands-on assistance to 40+ customers daily, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Bachelor of Science - Sports Marketing
University of New Hampshire
Durham, NH06.2002
Skills
- Employee Motivation
- Goals and Performance
- Store Opening and Closing Procedures
- Staff Training
- Customer Service
- Performance Monitoring and Evaluation
- Product Merchandising
Accomplishments
- Managed a store that exceeded company expectations in every category during the year.
Timeline
Store Manager
Davids Bridal
10.2016 - Current
Store Manager
Aeropostale
02.2008 - 10.2016
Assistant Store Manager
Aeropostale
11.2004 - 02.2008
Bachelor of Science - Sports Marketing
University of New Hampshire
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