Heidy Matute
Spartanburg
Summary
Dynamic Customer Support Specialist with proven expertise in HIPAA compliance, claims processing, and bilingual communication. Committed to enhancing customer satisfaction and streamlining processes for efficient claims resolution.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Concentrix
remote
06.2023 - 12.2025
- Provided professional customer service via phone, email, and live chat in a fast-paced healthcare environment.
- Reviewed and processed medical claims while ensuring compliance with HIPAA and CMS guidelines.
- Processed a high volume of claims on a daily basis using established time frames.
- Worked collaboratively with providers' offices to ensure timely reimbursement on submitted claims by providing missing documentation or correcting errors that caused delays in payment processing.
Human Resources Assistant
South Florida Security Group
Miami
09.2019 - 06.2022
- Assisted in the management of employee records to ensure compliance with HR policies and regulations.
- Coordinated training sessions by scheduling venues and communicating logistics to participants.
- Conducted background checks and verified employment history to assist in the hiring process.
- Facilitated employee onboarding processes by preparing orientation materials and conducting sessions.
- Assisted in performance tracking by compiling data from evaluations and feedback forms.
Data Entry/Inside Sales Representative
Grace Kennedy Food LLC
Miami
06.2016 - 01.2019
- Developed and maintained strong relationships with key clients to enhance customer retention.
- Documented sales activities and client interactions in CRM to ensure accurate reporting.
- Negotiated contracts with clients, focusing on mutually beneficial terms.
- Processed customer orders accurately and efficiently to meet delivery expectations.
- Created spreadsheets to track data entries.
- Transferred data from hard copies to digital databases, organizing information in new formats.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06-2016
Skills
- Customer service
- Claims processing
- HIPAA compliance
- Microsoft Office (Excel, Outlook, Teams)
- CRM software
- Employee onboarding
- Bilingual: English and Spanish
Timeline
Customer Support Specialist
Concentrix
06.2023 - 12.2025
Human Resources Assistant
South Florida Security Group
09.2019 - 06.2022
Data Entry/Inside Sales Representative
Grace Kennedy Food LLC
06.2016 - 01.2019
High School Diploma -
Coral Gables Senior High School