Helen Johns

Manage a team of 6. Responsible for approving paid time off and staff when problems or staff concerns arise.

Enter bi-weekly payroll.

Interview and schedule surgeries with patient and send them to at LMC Irmo.

Obtain prior authorizations for in office and outpatient surgeries.

Order all office and medical supplies.

Enter post surgery information into practice management system.

Responsible for daily flow of office.

Assist front desk, check out and Medical Assistants as needed.

Clean patient rooms and instruments as needed.

Work unpaid claims by calling insurance companies, refiling or sending appeals.

Work rejected claims by clearinghouse.

Send out paper secondary paper claims with primary EOB.

Gather all invoices received by mail or email to present to provider for payment.

Work projects as given by doctor.

Process monthly patient statements to be mailed.

Follow up on unpaid statements over 120 days by calling patients for collections or turning over to collections agency.

Go through the next day's schedule to make sure copays, deductibles and co insurance is documented on router for collection at patient appointment.

Go through schedule to make sure office procedures have been precertified if needed and call patient with out of pocket costs.

Receive all billing calls to answer patient questions.

Check mail daily and disburse appropriately.

Order grafts for wound patients and manage insurance payment spreadsheet.

Responsible for posting job openings and hiring. I onboard all new staff members.

Managed a team of 6.

Bilweekly Payroll

Made daily deposits.

Created weekly reports

Assisted patients with scheduling and billing.

Accounts receivable.

Ordered all office supplies

Coordinated with surgery center for weekly surgeries.

Made sure prior authorizations were done for surgeries.

• Updated reports and generated reports weekly
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Monitored daily productivity
• Previously handled HR duties and staff recruitment
• Oversaw office inventory activities by ordering
• Managed compliance
• Submitted yearly employee performance reviews
• Maintained positive customer relations by addressing problems head-on
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted team members when help was needed and filled in front desk and clinically when staffing was short
• Made weekly deposits
• Managed QA
• Held weekly operational meetings with team members to improve patient care and morale improvement
• Held daily team meetings with staff
• Assisted other managers when their department was short staffed.
• Created weekly staffing schedule for all 3 office locations for staff of 55
• Managed call outs and vacations for all staff
• Assisted with incoming and outgoing referrals
• Checked eligibility and benefits for in-house procedures
• Checked pharmacy benefits for IUD's and Nexplanon devices to be inserted in house
• Assisted patients with billing questions

• Interacted by phone with patients and in-person
• Responsible for AR and Accounts Payable
• HR duties to include staff recruitment
• In charge of staffing and PTO requests
• Overseeing day-to-day operational activities
• Managed and properly accounted for petty cash
• Prepared bi weekly Payroll for 8 employees for CPA and printed checks
• Managed employee productivity
• Managed all operational aspects
• Maintained positive patient relations
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Office was bought out by Kraemer Women's Care February 1, 2016

• Started this job as checkout and outpatient scheduling
• After 2 years at this position, transitioned into new role responsible posting charges for all locations
• Promoted to AR where position included all incoming insurance payments and followed up on unpaid claims by insurance companies
• Trained new employees for business department
• End of day for office and endoscopy center. This included capturing charges and making sure collected money was correct
• Made daily bank deposits
• Chosen as team leader to train staff when practice management system changed

• Entry level position pulling and filing paper charts message nurses for patient calls and for front desk for next day patient list.
• Trained on scheduling and patient messages.
• Trained on incoming provider dictation.
• Check in and out over 90 patients per day
• Provided clerical support, addressing routine, and special requirements
• Completed clerical tasks such as filing, copying, and distributing mail
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Processed payments and documented account changes for financial accuracy and transparency
• Routed business correspondence, documents, and messages to correct departments and staff members
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments
• Responded to inquiries from callers seeking information