Hendrick Rachel
Victoria,16
Summary
A methodical Consultant/Manager offering 20-year background planning, coordinating, customer service, Food & Beverage and administering hotel services. Well-versed in handling maintenance issues, developing budgets and inspecting facilities. Working knowledge of MS Office paired with outstanding business acumen and excellent communication skills. A decisive Manager, equipped to handle range of daily operations needs and emergency situations at any hotel properties. Ready for any challenge facing business or customer service. Adapts quickly to changing needs and expertly resolves conflicts within the team.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Training Consultant / Food & Beverage Outlet Manager
Constance Ephelia Seychelles
Victoria
09.2023 - Current
- Food & Beverage Consultant and Training Manager
- Food & Beverage Outlet Manager
- Handled guest complaints and services for hardship cases
- Provided end-of-month audits of resort to upper management as required
- Directed all day-to-day operations of service facility to provide safe and enjoyable guest experience
- Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Requitement of new team members
- Mentored new employees, demonstrating best methods for servicing clients and guests
- Weekly Audit of all Food & Beverages Outlets at the Resort
- Consult on all matter related Food & Beverage
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Improved operations by working with team members and customers to find workable solutions
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Consultancy
Creole Holidays
Victoria
06.2021 - 07.2022
- Company Overview: Cap Lazare Nature Reserve & Restaurant
- Develop a standard Operating Manual for Cap Lazare Restaurant
- Be the Consultant on the product improvement plan for the estate and restaurant
- Specific project and submit and required reports
- Liaise on all focal point of the project to the Chief Executive Office
- Liaise with the Technical Officer for major renovation service of the property required
- Rebrand the whole concept of service at Cap Lazare
- Requitement of new teams for the Restaurant
- Training and mentored new employees, demonstrating best methods for servicing to guests
- Directed all day-to-day operations of service facility to provide safe and enjoyable guest experience
- Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services
- Demonstrated leadership by making improvements to work processes and helping to train others
- Improved operations by working with team members and customers to find workable solutions
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Cap Lazare Nature Reserve & Restaurant
Villa Manager
Constance Lemuria Seychelles
Victoria
02.2017 - 03.2021
- Handled guest complaints and offered complimentary services for hardship cases
- Mentored new employees, demonstrating best methods for servicing clients and guests
- Assisted guests at check-in, providing information on various services within the hotel
- Provided end-of-month audits of resort to upper management as required
- Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates
- Directed all day-to-day operations of service facility to provide safe and enjoyable guest experience
- Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk
- Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Improved operations by working with team members and customers to find workable solutions
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Sales, Event, Wedding Executive
Constance Lemuria Seychelles
Victoria
01.2013 - 01.2016
- Built and maintained relationships with peers and upper management to drive team success
- Coordinated activities with other departments to ensure quality customer service
- Set and implemented ambitious objectives and strategic growth plans
- Developed and executed business strategies to achieve short and long-term revenue objectives
- Established contact with new markets by traveling to conventions and setting up meetings
- Work with the Group sales enquiries process on all enquiries
- Manage a portfolio of existing clients to encourage repeat and new business and in line with the Group sales Account Management Process
- Promote The Constance Group by demonstrating an in-depth knowledge of the Group
- Fully understand the pricing structure and maximise opportunity during peak and off-peak periods
- Have an in-depth knowledge of key competition and their strengths and weaknesses versus the Group/companies
- Manage client information through System during this is relevant and timely
- Attend relevant trade fair/exhibitions/networking events and company promo’s as requested by General Manager
- Participate in familiarization trips, site inspections and client entertaining as requested which may include out of hours and weekends
- Identify new opportunities for the business to proactively explore and support where necessary
- Project manage the successful delivery of your clients’ accounts and/or venue as verified by clients and/or venues post event feedback
- Prepare and track project timelines and budget to achieve objectives as set by your line managers
- Brief, liaise with and manage all suppliers in line with delivery objectives
- Ensuring all clients understand all products and services on offer from The Constance Group companies
- Ensure that all wedding events at Constance Lemuria Resort produce maximum revenue
- Maintain relationships with local suppliers and manage the venues recommended supplier
- Update the intranet and website offers page as and when requested
- Research and ensure venue operational costs are kept to absolute minimum at all times
- Maximise each event sale by ensuring optional extras are taken up by clients where possible
- Carry out a venue competitor analysis every year and ensure that this is kept up to date
- Manage the outside catering relationships for the venue
- Manage Shared Party Night bookings for the Constance Christmas season
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Retained product, service and company policy knowledge to serve as resource for both co-workers and customers
- Listened to concerns, criticisms and suggestions of staff and improved company policy accordingly
- Built trusting relationships with customers by making personal connections
Group, Sales, Events
Education
Diploma - Hospitality Management
ALISON
02.2024
Certificate of Completion - Leadership Excellence
LRMG
12.2019
Certificate -
Constance Training Center
Mauritius12.2016
Graduate - Sales, Events, Banqueting, Food & Beverage, Hospitality Guest Service
Seychelles Polytechnic Institute
Seychelles01.1994
Skills
- Luxury Wedding & Event Management
- Consultancy
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Excel
- POS System
- Fidelio
- Opera
- Event Sales
- Proposal Writing
- Catering
- Banqueting
- Customer Service
- Client Service
- Multi-tasking
- Training
- Mentoring
- VIP Service
- Relationship Building
- Social Media
- Hospitality Service
- Community Relations
Certification
- Certified hotel administrator
- Passionate Manager Award
- Conquest Certificate
- Certificate of Long Service
- Certificate of Front of House Manager of the Year
- Guest Recognition Award
- Recognition in Implementation of all SOP standard for COVID-19
Accomplishments
- Created lucrative revenue streams for the resort by actively promoting its services to guests and clients including spa, salon, upscale dining
- Promoted the hotel as an ideal wedding destination through social media and online ads which increased the number of such events by 80%.
- Realized outstanding in ongoing effort to boost revenue while reducing costs.
- Exceeded sales goals by an average of 65% in 2019
- Consistently maintained high customer satisfaction ratings.
- Outstanding confirmed Wedding Events from 2004 till 2022
References
Marianna Dupre (Mrs.), HR Director at Constance Lemuria Seychelles, +248 4 281281
Languages
- English
- French
- Creole
Activities
- Member, Freelance Consultant Association in Hospitality
- Consultant for a project with a Local DMC – Creole Travel Services Ltd. – Project for a year 2021 to 2022
- Tour Guiding
- Personal Private Function Organizer
- MCB Tour Championship Function Award
- Assist with refurbish Children Ward at the Hospital
Timeline
Training Consultant / Food & Beverage Outlet Manager
Constance Ephelia Seychelles
09.2023 - Current
Consultancy
Creole Holidays
06.2021 - 07.2022
Villa Manager
Constance Lemuria Seychelles
02.2017 - 03.2021
Sales, Event, Wedding Executive
Constance Lemuria Seychelles
01.2013 - 01.2016
- Certified hotel administrator
- Passionate Manager Award
- Conquest Certificate
- Certificate of Long Service
- Certificate of Front of House Manager of the Year
- Guest Recognition Award
- Recognition in Implementation of all SOP standard for COVID-19
Group, Sales, Events
Diploma - Hospitality Management
ALISON
Certificate of Completion - Leadership Excellence
LRMG
Certificate -
Constance Training Center
Graduate - Sales, Events, Banqueting, Food & Beverage, Hospitality Guest Service
Seychelles Polytechnic Institute
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