Hillary Lubembe
Charleston, South Carolina
Summary
Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
Private Duty
02.2021 - 10.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
Chat Moderator
Cloudworkers
02.2023 - 05.2024
- Reduced inappropriate content by promptly addressing user violations and conflicts.
- Optimized response times through efficient multitasking while handling multiple chats simultaneously.
- Upheld a high standard of accuracy when documenting incidents or actions taken during moderation shifts, contributing to data-driven decision-making processes.
- Contributed to the development of training materials for new moderators, enhancing team cohesion and efficiency.
- Ensured smooth operation during high-traffic periods by effectively prioritizing tasks based on urgency and importance.
Academic Writer
Prolific Writers
06.2021 - 03.2024
- Stayed updated on current research trends and developments in various fields to produce informed content that met client expectations.
- Streamlined the revision process for clients through clear communication regarding feedback, resulting in fewer required modifications per project.
- Played an instrumental role in raising the company''s reputation as a reputable provider of academic writing services by consistently delivering top-notch work that exceeded client expectations.
- Handled challenging projects involving tight deadlines and complex subject matters, showcasing exceptional time management and problem-solving skills.
- Developed strong analytical skills through extensive study of diverse subjects, enabling effective synthesis of complex information into coherent arguments.
- Utilized advanced software tools such as plagiarism checkers, grammar editors, and citation managers to ensure accuracy in both content creation and editing processes.
- Adapted writing style to cater to various academic disciplines, demonstrating versatility and subject matter expertise.
- Assisted students in improving their writing abilities by offering detailed guidance on structure, style, and grammar usage.
- Provided mentoring to new writers on best practices for academic writing, contributing to their professional growth within the organization.
- Received recognition from clients for excellent work, leading to repeat business and long-term working relationships.
- Improved overall readability of documents by editing and proofreading each project thoroughly before submission.
- Ensured timely submission of assignments by managing multiple projects simultaneously and prioritizing tasks effectively.
- Enhanced the quality of academic papers by conducting thorough research and incorporating relevant sources.
- Collaborated with fellow writers to exchange ideas and provide constructive feedback, resulting in improved writing skills for all team members.
Education
Bachelor of Science - Microbiology
Kenyatta University
Thika, Nairobi Province, Kenya11-2023
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Social media updating
- Document preparation
- Meeting scheduling
- File organization
- Travel planning
- Expense tracking
- Travel arrangements
- Transcription services
Languages
French
Upper intermediate (B2)
Swahili
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Chat Moderator
Cloudworkers
02.2023 - 05.2024
Academic Writer
Prolific Writers
06.2021 - 03.2024
Virtual Assistant
Private Duty
02.2021 - 10.2024
Bachelor of Science - Microbiology
Kenyatta University
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