Hollie Linn Pierce
Galivants Ferry
Summary
Highly motivated employee who desires to take on new challenges, further my skills, and use my knowledge and experience meaningfully while facilitating company growth. A confident and reliable individual with strong core values, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor / Parts Manager
Seed Slingers
12.2024 - Current
- Managed work orders, parts ordering, parts inventory, and parts research.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Maintained up-to-date knowledge of product parts and service changes.
- Maintained invoices for each work order.
- Managed parts inventory for heavy machinery, ensuring timely availability to the service team.
- Acted as the primary point of contact for vendors regarding parts and outsourced service.
- Developed and maintained relationships with suppliers to optimize inventory costs.
- Create and close work orders, track technician hours, and prepare billing documentation.
- Tracked equipment diagnostics using Samsara.
Back Parts for Service
Carolina International Trucks
05.2022 - 01.2024
- Set up order requests from technician work orders.
- Identify parts needed to complete repairs promptly for Heavy-duty 'All Make' trucks and engine parts (International, CAT, Cummins, Peterbilt, Kenworth, Freightliner, Hino etc.)
- Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Ensure all parts requested are billed on the service repair order.
- Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that the inventory system can be updated, and parts restocked.
- Participate in all training programs that are made available.
- Keep current on new products and product updates.
- Participate in maintaining a lost sales tracking program
- Identified potential problems with defective or damaged parts before they reached customers and technicians.
- Document any discrepancies between actual inventory counts versus what was recorded in the system.
- Supported service department by expertly identifying parts as well as pulling parts and updating records.
- Respond to inquiries from internal staff members about part specifications or availability.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Received and stocked incoming merchandise, arranging items in correct locations.
Certified Notary Public & Office Manager
Greens Office Supply & Shipping
03.2018 - 06.2021
- Notarizing important and legal documents
- Scan and log customer's daily mail into virtual mailboxes
- Creating banners/signs/flyers for customers using special printing programs and machines
- Creating business cards and other related items using Microsoft Word and Excel
- Managing and overseeing all inventory demands and customer requests
- Fielding all incoming and outgoing calls
- Receiving and sending customer packages.
Office Assistant
Caola & Company / CCI Door & Glass Inc.
07.2017 - 12.2018
- Oversee and complete all customer invoices and process payments
- Manage customer files, updating account information
- Responsible for company internal billing to vendors
- Complete weekly payroll
- Handling all customer PO's and contract bids
- Ordering required material for each job
- Handling inbound & outbound job requests.
Senior Rental Representative
Penske Truck Leasing
05.2015 - 06.2017
- Manage and oversee a fleet of 200 vehicles at the location
- Match vehicle demand with availability
- Handling and processing company and customer insurance information
- Scheduling PM's along with completing service DVIR forms
- Handle inbound and outbound sales processes as well as inspections
- Generate new business leads and maintain existing customer relationships
- Coordinate all aspects of customer accounts
- Dispatching of drivers & creating routes in order to keep up with vehicle demand repair
- Processing all billing aspects for customer accounts (Invoices, Receivables, and Payables)
- Run and complete daily reports.
Education
Diploma -
Toms River North High School
Toms River, NJ06.2006
Skills
- Knowledge of all Heavy Equipment makes and models (Hyundai, CAT, Tigercat, Case, John Deere, and New Holland etc)
- Knowledge of Heavy Equipment attachments
- Samsara tracking and diagnostic knowledge
- Parts management
- Knowledge of Cummins, Hino, Mack, Freightliner & International Parts
- Cummins online parts identification system
- Procede Software Experience
- Strong attention to detail as well as organization
- Microsoft Office (Word, PowerPoint, Excel, Outlook)
- Flexible team player who prospers in a fast-paced work environment
- Interpersonal and relationship building skills proven through work experience
- Strong Client Relationship Building
- Escalation management
- Software troubleshooting
- Complaint Handling
- Service Recommendations
- Computer Skills
- Data Entry
- Documentation And Reporting
- Price Quoting
- Quality Control
- Customer Service
- Repairs Scheduling
- Service Estimates
- Records Management
- Order Fulfillment
- Complaint resolution
- Account Management
- Service Order Flow
- Warranty Claims Process Management
- Work Order Interpretation
Accomplishments
- Accomplished selling over 1 million dollars in Heavy Duty truck parts within my first year at Carolina International.
Certification
- DOT Inspection Certified
- Certified Notary Public, 2019, NJ
- Certification in Child Care & Early Education, 2014
Timeline
Service Advisor / Parts Manager
Seed Slingers
12.2024 - Current
Back Parts for Service
Carolina International Trucks
05.2022 - 01.2024
Certified Notary Public & Office Manager
Greens Office Supply & Shipping
03.2018 - 06.2021
Office Assistant
Caola & Company / CCI Door & Glass Inc.
07.2017 - 12.2018
Senior Rental Representative
Penske Truck Leasing
05.2015 - 06.2017
Diploma -
Toms River North High School